EXS 24 Logic Sampler Users Group

--- In exs-users@yahoogroups.com, Garth Hjelte <garth@c...> wrote:
> At 11:19 AM 6/13/2005 +0000, you wrote:
> 
> > > Did you receive my install CD yet ? I posted it on 25th April .
> 
> See other post. When people post to public forums about customer
service 
> issues, it always gets silly because it draws out people that say
things 
> like this:
> 
> >I wouldn't sweat it with this company.
> >Over on the Motifator forum people have been wondering why Yamaha
chose this
> >company to develop a sample translator for their Motif line
> 
> Firstly, Yamaha never chose anybody for anything. Secondly, no one
ever has 
> said anything about this to us. Somehow people choose to complain on
public 
> forums without thinking to ask the source, which would be us.
> 
> I think its a form of cowardice to send unsigned messages (such as this 
> one) to public forums, talking in third-person about someone or about a 
> company. I don't show this person as registered owner nor have I
seem him 
> contacting us at all. And why would all these people be talking on the 
> Motifator forum, without talking to us about it? Seems pretty
non-constructive.
> 
> We get about 2-3 inquiries a MONTH about the Motif. We get 2-3
inquiries a 
> DAY about EXS-24. We work our development around the apparent interest 
> level. Nevertheless, Motif support on our Windows version has been
complete 
> for over a year.
> 
> I don't want to make personal judgements about anyone, but it's
something I 
> have to deal with frequently and it's sort of depressing, because I
like to 
> think the best of people.
> 
> >this time no support in the Mac version. It is in the Windows
version - so 
> >it should be a
> >relatively simple matter of porting the software.
> 
> It's not that simple. If anyone has any questions about Mac
development of 
> Translator, contact us directly.
> 
> >Personally I haven't even got the app. installed any longer - went
with a 
> >competing
> >product with a company that seems to care just a little about their
customers.
> 
> How does taking our time to get it right equate to not caring about our 
> customers? The matter is more complex than that, I invite you to ask us 
> directly about your concerns and we'll answer you. Give us a call - we 
> answer our phone, and we answer our emails promptly (Mike's was an
exception).
> 
> Sorry to take up bandwidth on the public forum here; I'd advise
anyone with 
> customer service issues to contact us directly. We do answer our
phone, we 
> do answer emails.
> 
> Garth Hjelte
> Sampler User

So Garth, you do not like it that someone hides behind an anonymous
posting. When do you plan to upgrade the Mac app (asked upon a mostly
Mac-based group of EXS users)?

Robert F. Vandiver, M.D.