The Logic Off Topic list

what a pain in the butt! That is simply unacceptable behavior on Mac Mall's
part.

I would call them everyday, 3 times a day. Get the manager's extension so
you're bugging the highest level person and you're consistent. That's the
only way you'll get it taken care of quickly, to be a constant thorn in
their side. Don't take no for an answer. Call them today and tell them what
Apple said, etc... just keep redirecting the problem to them.

disgraceful...

Teddy

> Does anyone have any
> experience or knowledge in this area that may be able to help? In the mean
> tiem I am waiting to hear from a manager and apple is going to talk to them
> about it. Hopefully that will resolve things, but any advice is
> appreciated. Thanks!
> 
> Colin Miller

OK sorry if I made post seem like a rant. I got the problem resolved. After 
many run arrounds and high volume yelling I got Macmall to accept the 
return. Ironically after talking to several unsympathetic people and being 
transfered to sales reps when asking for a manager, I got to a rep (not a 
manager) who was very cool about the situation, explained it to a manager 
and the situation was not a problem (actually I only explained a small 
fraction of the entire incident which was that I wanted to cancel the order 
over a dispute in charges and wasnt allowed, no other details). So maybe I 
was just unlucky in getting several badly trained reps from the company 
mixed in with some clerical errors. I do beleive the RAM overcharge was an 
honest mistake, always have. But the fact that I was given no sympathy by 
the sales man and actually told 'too bad' was just beyond beief. I got the 
latests rep's extention and if I do further business I will be sure to deal 
with him and him only.

This is my experience, I don't want it to imply that Macmall is bad and 
stay away, just take it as someones testamonial and make your own 
judgement. Now I know to ask and be specific about certian things when 
buying, as well as getting peoples names. In the end I was in no was ripped 
off by Macmall and they made right even if they handled the situation 
inappropriately until the end.

Colin Miller