Datacolor User to User Support Group.

On Jan 5, 2010, at 1:33 PM, "Kalle" <kalleparsakaali@...> wrote:

> Hi,
>
> I have a serious problem on using Spyder 3 Express on XP with Ati  
> Radeon 9600 video card.
>
> The calibration process begins normally, but the program crashes  
> totally when the third (blue) calibration screen appears. Sometimes  
> it goes further but stops working every time and I have to close the  
> program using task manager.
>
> Yes, I have updated newest ATI radeon drivers and tried using ATI  
> Catalyst 4.6 driver, but doesn't work. Also updated my monitor's  
> driver.
>
> Also downloaded the newest version, Spyder3Express 4.0 from  
> datacolor site. But no effect.
>
> So, what next? This problem apparently relates to ATI video card,  
> but how to disable it when using Spyder 3 Express???
>
> Thanks for your help!
>
> redards
> Sampo
>
> XP Home Edition SP3
> AMD Athlon 64
> ATI Radeon 9600
> Hyundai Image Quest L17T LCD
>
>
>
> ------------------------------------
>
> Yahoo! Groups Links
>
>
>

>
> You can start by being sure that no screensaver or screendimmer  
> functions are kicking in at that point. Next, check that all ATI  
> startup items or utilities are disabled. If you continue to have  
> issues after that, you'll want to start a support ticket with as much  
> info as possible at DataColor.com
> 
> C. D. Tobie
> Global Product Technology Mngr.
> Digital Imaging & Home Theater
> Datacolor.com
> CDTobie@...
> 
> On Jan 5, 2010, at 1:33 PM, "Kalle" <kalleparsakaali@...> wrote:
> 
> > Hi,
> >
> > I have a serious problem on using Spyder 3 Express on XP with Ati  
> > Radeon 9600 video card.
> >
> > The calibration process begins normally, but the program crashes  
> > totally when the third (blue) calibration screen appears. Sometimes  
> > it goes further but stops working every time and I have to close the  
> > program using task manager.
> >
> > Yes, I have updated newest ATI radeon drivers and tried using ATI  
> > Catalyst 4.6 driver, but doesn't work. Also updated my monitor's  
> > driver.
> >
> > Also downloaded the newest version, Spyder3Express 4.0 from  
> > datacolor site. But no effect.
> >
> > So, what next? This problem apparently relates to ATI video card,  
> > but how to disable it when using Spyder 3 Express???
> >
> > Thanks for your help!
> >
> > redards
> > Sampo
> >
> > XP Home Edition SP3
> > AMD Athlon 64
> > ATI Radeon 9600
> > Hyundai Image Quest L17T LCD
> >
> >
> >
> > ------------------------------------
> >
> > Yahoo! Groups Links
> >
> >
> >
>