Disklavier

Hi,

My baby grand disklavier E3 (3.5 years old, brought brand new) suddenly stopped playing in the middle of a song. I have only used it lightly (on average monthly for less than a hour each time since I purchased it). It has been performing well. Last night I noticed that when it suddenly stopped playing, the purple/blue light on the PLAY button went off but the screen is still scrolling. The song that it was playing is not particularly "busy". When I pressed it, the button lit up again and the piano started playing again. It happened 3 times during the course of one hour. I turned the unit off and on, but that didn't seem to stop the problem.

I appreciate any advice. Thanks.

Minh

I had a similar problem with my MX 100 with a tone generator hooked to my receiver for speakers. 

Apparently this caused an impedance mismatch and it would just skip parts of the song. 

Hooked up to standard computer speakers and the problem went away. 

Purchased a black box to stop the impedance mismatch and all is well. 

Ralph Specht

> On May 30, 2017, at 12:30 PM, mqphan@... [disklavier] <disklavier@yahoogroups.com> wrote:
> 
> Thank you Don for your reply.
> 
> 
> If overloading the power supply  is the problem, wouldn't that shut the unit off completely?  When this happened the screen was still on and scrolling.
> 
> My other question is if there is anything I can try or should I call for service. If I do, can a tech figure out if that is the issue easily? 
> 
> I am living in a rural area, so it might take a while to get service.  The piano was brought brand new and is still under warranty.
> 
> Thanks again for your reply.
> 
> Minh
> 
> 
>

Minh,

Do you get any message on the screen when the piano quits playing?

To get the piano playing again, do you just turn it off and then turn it on, or do you have to wait awhile for it to "cool down"?

Bill
Love God. Love People. Make a difference.


On May 30, 2017, at 12:22 PM, Ralph Specht capespechts@... [disklavier] <disklavier@yahoogroups.com> wrote:

I had a similar problem with my MX 100 with a tone generator hooked to my receiver for speakers. 

Apparently this caused an impedance mismatch and it would just skip parts of the song. 

Hooked up to standard computer speakers and the problem went away. 

Purchased a black box to stop the impedance mismatch and all is well. 

Ralph Specht

> On May 30, 2017, at 12:30 PM, mqphan@... [disklavier] <disklavier@yahoogroups.com> wrote:
> 
>  
> Thank you Don for your reply.
> 
> 
> If overloading the power supply  is the problem, wouldn't that shut the unit off completely?  When this happened the screen was still on and scrolling.
> 
> My other question is if there is anything I can try or should I call for service. If I do, can a tech figure out if that is the issue easily? 
> 
> I am living in a rural area, so it might take a while to get service.  The piano was brought brand new and is still under warranty.
> 
> Thanks again for your reply.
> 
> Minh
> 
>

Ok. Now how do you get it to play again? Right after it quits playing, can you turn it off, and immediately turn it back on and it plays? Or do you have to wait awhile for it to "cool off" before you can get it to play again?

Bill
Love God. Love People. Make a difference.


On May 30, 2017, at 3:01 PM, mqphan@... [disklavier] <disklavier@yahoogroups.com> wrote:

Hi Ralph,


My E3 is not hooked up to anything except the internet.  When the problem occurred, the unit was playing a Chopin piece from Memory (that I purchased from Yamaha Music) and it was not connected to the internet.  And that piece is not particularly busy (a nocturne) which I have played numerous times in the past.

Minh