Disklavier

I just purchased a new 5'3" Ebony DGC1M4 (Mark4).  It was delivered 
without incident.  On initial quick inspection everything seemed to be 
good.  On very close inspection I notice a couple of areas on the piano 
where there appear to be some type of imperfection in the finish.  
These areas are approximately 2" long and about 1/2" wide.  They are 
only noticeable when looking at the finish with the light at an 
angle.   When I initially noticed these areas they were larger, but I 
was able to rub out a portion of the imperfection, but there is still 
areas that I could not get rubbed out.  

I know that the piano will eventually get scuffs and marks since I have 
a cat and an 8 yr old child that will undoubtedly eventually cause some 
damage, but at the same time, after spending nearly 30K, now is 
probably the best time to get ANY issues taken care of with the piano.  

Have others gotten their new pianos with any similar finish problems, 
and how have they addressed them.

Your dealer should take care of this problem. Keyboard Concepts sent someone
out when they heard that I had a cosmetic issue.

 

  _____  

From: disklavier@yahoogroups.com [mailto:disklavier@yahoogroups.com] On
Behalf Of orangele2003
Sent: Monday, September 03, 2007 7:52 PM
To: disklavier@yahoogroups.com
Subject: [disklavier] Should New Disklavier be "perfect"

 

I just purchased a new 5'3" Ebony DGC1M4 (Mark4). It was delivered 
without incident. On initial quick inspection everything seemed to be 
good. On very close inspection I notice a couple of areas on the piano 
where there appear to be some type of imperfection in the finish. 
These areas are approximately 2" long and about 1/2" wide. They are 
only noticeable when looking at the finish with the light at an 
angle. When I initially noticed these areas they were larger, but I 
was able to rub out a portion of the imperfection, but there is still 
areas that I could not get rubbed out. 

I know that the piano will eventually get scuffs and marks since I have 
a cat and an 8 yr old child that will undoubtedly eventually cause some 
damage, but at the same time, after spending nearly 30K, now is 
probably the best time to get ANY issues taken care of with the piano. 

Have others gotten their new pianos with any similar finish problems, 
and how have they addressed them.

If I were you, I would request a new piano. Scratches can be 
repaired but imperfection is kind of difficult. It means 
manufacturing error. Since it is new, you'd better ask for a new 
piano. The only argument is that you may need to pay the delivery 
fee. It is your fault to choose this particular piano, why you did 
not see this imperfection in the store. You chose this piano. 
Hope everything works well...
RS



--- In disklavier@yahoogroups.com, "orangele2003" <orangele2003@...> 
wrote:
>
> I just purchased a new 5'3" Ebony DGC1M4 (Mark4).  It was 
delivered 
> without incident.  On initial quick inspection everything seemed 
to be 
> good.  On very close inspection I notice a couple of areas on the 
piano 
> where there appear to be some type of imperfection in the finish.  
> These areas are approximately 2" long and about 1/2" wide.  They 
are 
> only noticeable when looking at the finish with the light at an 
> angle.   When I initially noticed these areas they were larger, 
but I 
> was able to rub out a portion of the imperfection, but there is 
still 
> areas that I could not get rubbed out.  
> 
> I know that the piano will eventually get scuffs and marks since I 
have 
> a cat and an 8 yr old child that will undoubtedly eventually cause 
some 
> damage, but at the same time, after spending nearly 30K, now is 
> probably the best time to get ANY issues taken care of with the 
piano.  
> 
> Have others gotten their new pianos with any similar finish 
problems, 
> and how have they addressed them.
>

I doubt you need a new piano.  The finish is polyester and can be easily 
buffed out by your piano dealer's furniture people - in your home!  Probably 
the marks were from the straps used by the movers, or the straps in the 
crate the piano was shipped in.

Don't worry about "manufacturing defects" just because there is a little 
mark you can hardly see on the finish.  The piano is constructed separately 
of its high gloss finish.  The polyester is sprayed quite thickly onto the 
case and then buffed to a shine when it is dry.  It is highly impervious to 
most everything except scratching, but the scratches can be buffed out.

Nothing is perfect anyway.  You just notice some things and not others.  If 
the piano does not hold a tuning after a resonable period of time, or the 
soundboard is separated or cracked upon delivery, or the Disklavier does not 
work properly before 100 hours of use - these are things that may indicate a 
problem.

Contact your dealer about the mark in the finish, and request that it be 
taken care of.

Carol Beigel

----- Original Message ----- 

From: "rondisklavier" <setiawansr@...>
To: <disklavier@yahoogroups.com>
Sent: Tuesday, September 04, 2007 8:54 AM
Subject: [disklavier] Re: Should New Disklavier be "perfect"


> If I were you, I would request a new piano. Scratches can be
> repaired but imperfection is kind of difficult. It means
> manufacturing error. Since it is new, you'd better ask for a new
> piano. The only argument is that you may need to pay the delivery
> fee. It is your fault to choose this particular piano, why you did
> not see this imperfection in the store. You chose this piano.
> Hope everything works well...
> RS
>
>
>
> --- In disklavier@yahoogroups.com, "orangele2003" <orangele2003@...>
> wrote:
>>
>> I just purchased a new 5'3" Ebony DGC1M4 (Mark4).  It was
> delivered
>> without incident.  On initial quick inspection everything seemed
> to be
>> good.  On very close inspection I notice a couple of areas on the
> piano
>> where there appear to be some type of imperfection in the finish.
>> These areas are approximately 2" long and about 1/2" wide.  They
> are
>> only noticeable when looking at the finish with the light at an
>> angle.   When I initially noticed these areas they were larger,
> but I
>> was able to rub out a portion of the imperfection, but there is
> still
>> areas that I could not get rubbed out.
>>
>> I know that the piano will eventually get scuffs and marks since I
> have
>> a cat and an 8 yr old child that will undoubtedly eventually cause
> some
>> damage, but at the same time, after spending nearly 30K, now is
>> probably the best time to get ANY issues taken care of with the
> piano.
>>
>> Have others gotten their new pianos with any similar finish
> problems,
>> and how have they addressed them.
>>
>
>

A few months after my DU1A arrived, I noticed hat appeared to be 2 scuffs,  
or minor scratches, that only could be seen if looking from a certain  
direction. As I had covered the top as soon as it was delivered, and had not  taken it 
off till the first tuning, I had not noticed them, plus was sure I had  not 
made them. The manager of the store came over for another reason, and looked  
at the case and told me they would repair it. He said "I know you did not do  
that".
 
So I had the 2nd "free" tuning done by there "case person", as I was told  it 
would be repaired.
 
The technician, while my back was turned for a moment, completely  eradicated 
these marks, and I didn't see "how" but he told me it was not  actually 
scratches/scuff, but rather it was some of the packing material that  stuck very 
tightly to those 2 small sections in tiny lines, appearing to be  imperfections.
 
Since I had "wiped" over the area, and I am no complete weakling, it may  
have taken the combination of his knowledge plus a little more muscle, or maybe  
his cloths had a buffing quality. He did not use any mechanical buffer, and  
when he was done the surface was perfect.
 
Maybe this is what you have?  

Blessings,
Wanda




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Lacquer is a very repairable finish.  A quick buff with cloth with a 
compatible
solvent will repair most surface defects.  I had some non-piano 
furniture damaged
in a move once.  The guy the movers sent out did amazing things with 
some wax
sticks and an alcohol burner that I could not detect when he was done.