Dotcomformat

I know it seems like a long time and feel your pain, but unfortunately for a
lot of these modular synth manufacturers and even some suppliers, a 2 to 3
month wait is not uncommon. :-(

Worst case scenarios are that people NEVER got product they paid for or
never had something returned that they had sent in for repair and the
company disappeared. Next worse case is that people have waited two to three
years or more. . . .  

But even though there can be extremely long waits some times, most people
eventually get what they ordered or get their money back.

And while emotionally attacking a vendor usually leads to more unhappiness
all around than good (I've lost it myself a time or two) I think no one can
fault you for calmly stating the facts. It helps potential buyers make
better informed decisions. Like state the company name, what you ordered,
when you sent inquiries, when you received responses and when you finally
received the item or a refund etc.

Hang in there and best of luck!
John L Rice

> -----Original Message-----
> From: dotcomformat@yahoogroups.com [mailto:dotcomformat@yahoogroups.com]
On
> Behalf Of Welton Barker
> Sent: Saturday, June 25, 2011 10:18 AM
> To: dotcomformat@yahoogroups.com
> Subject: [dotcomformat] Re: Vendor Problems
> 
> Well, so much for waiting. I've received more excuses, but no product, and
it
> is now a full ten weeks since my most recent order. I still hesitate to
name
> the vendor, since this is such a small community, and I fear a backlash,
but I
> am at my wit's end. Excuse follows excuse following total silence
following
> excuses...
> 
> This time around, the delivery was supposed to have been this week. Well,
it's
> Saturday, and no shipment has been initiated.
> 
> As for the web page displaying items in stock, the excuse was that the
> software was faulty. If that is the case, perhaps a different software
should
> be utilized? Just a suggestion.
> 
> I've now made several phone calls (with no answer), left one message (with
no
> response), and sent multiple emails, most of which were not answered;
those
> that were simply put off shipment because of job and home
responsibilities.
> This was accompanied by a claim that responses had been sent, but I had
not
> received them. I've scoured my spam folders, and can guarantee that there
is
> nothing remotely related contained therein.
> 
> Is it time for BBB and the Attorney General's office?
> 
> 
> 
> ------------------------------------
> 
> Yahoo! Groups Links
> 
> 
>