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2011-05-29 by Welton Barker
Has anyone been experiencing any unusual vendor problems lately, aside from the consistently reliable service of Synthesizers.com? I don't want to name any names, but I've had difficulty with three different dotcom format vendors, mostly unusually long fulfillment times, but also missing parts. Is the economy degrading what little access we have to this stuff?
2011-05-29 by Christopher Winkels
Has anyone been experiencing any unusual vendor problems lately, aside from the consistently reliable service of Synthesizers.com? I don't want to name any names, but I've had difficulty with three different dotcom format vendors, mostly unusually long fulfillment times, but also missing parts. Is the economy degrading what little access we have to this stuff?
2011-05-29 by Welton Barker
As I say, I don't want to name anyone. I guess I just have to manage my own expectations. I think I've been spoiled by the remarkably agile customer service at Synthesizers.com. From them, the average time for an order (in my experience) has been two weeks from placement to door. The difference seems to be, primarily, that Roger is running a business, and many of the others are simply using the web as an outlet for a mildly remunerative hobby. There's no fault in that, simply a difference in approach. I am glad to hear that your experience with the vendors you name has been good, and I will certainly look to those for any future needs that cannot be addressed with dotcom modules. Thanks for the response! --- In dotcomformat@yahoogroups.com, Christopher Winkels <cwinkels@...> wrote:
> > In the past six months I've bought Dotcom format modules from MegaOhm, STG > Soundlabs, Encore Electronics, Synthetic Sound Labs, Grove Audio and a > couple of others, and all the transactions were fulfilled in a reasonable > span of time. On one or two occasions things took a couple of weeks longer > than initially discussed, but nothing that would cause me to raise an > eyebrow. > > If your vendor is one from that list I'd say you're still in good shape. > > > On 29 May 2011 02:24, Welton Barker <weltonb@...> wrote: > > > > > > > Has anyone been experiencing any unusual vendor problems lately, aside from > > the consistently reliable service of Synthesizers.com? I don't want to name > > any names, but I've had difficulty with three different dotcom format > > vendors, mostly unusually long fulfillment times, but also missing parts. Is > > the economy degrading what little access we have to this stuff? > > > > > > >
2011-05-29 by peng3002
Judging from your last post I'm guessing this is not me (MegaOhmAudio). But just in case it is AND because there are four customers waiting for their modules from me I have this to say. I'm totally embarrassed and sorry the wait has been so long! If any of the four feel a bit nervous or annoyed DO NOT HESITATE to contact me. I must say I'm a bit annoyed at one of the suppliers I rely on. But it's also a couple of my own mistakes: I redesigned the LFO Two pcb to make assembly easier for me and made a stupid error...err...TWO stupid errors so I'm now on waiting on the THIRD order to arrive. Doh! ETA for having all modules back in stock, assembled, and boxed ready to ship is 3 weeks from Tuesday. For the four that I mentioned who are still waiting it will be a little sooner than that. Phil --- In dotcomformat@yahoogroups.com, "Welton Barker" <weltonb@...> wrote:
> > As I say, I don't want to name anyone. I guess I just have to manage my own expectations. I think I've been spoiled by the remarkably agile customer service at Synthesizers.com. From them, the average time for an order (in my experience) has been two weeks from placement to door. The difference seems to be, primarily, that Roger is running a business, and many of the others are simply using the web as an outlet for a mildly remunerative hobby. There's no fault in that, simply a difference in approach. > > I am glad to hear that your experience with the vendors you name has been good, and I will certainly look to those for any future needs that cannot be addressed with dotcom modules. > > Thanks for the response! > > --- In dotcomformat@yahoogroups.com, Christopher Winkels <cwinkels@> wrote: > > > > In the past six months I've bought Dotcom format modules from MegaOhm, STG > > Soundlabs, Encore Electronics, Synthetic Sound Labs, Grove Audio and a > > couple of others, and all the transactions were fulfilled in a reasonable > > span of time. On one or two occasions things took a couple of weeks longer > > than initially discussed, but nothing that would cause me to raise an > > eyebrow. > > > > If your vendor is one from that list I'd say you're still in good shape. > > > > > > On 29 May 2011 02:24, Welton Barker <weltonb@> wrote: > > > > > > > > > > > Has anyone been experiencing any unusual vendor problems lately, aside from > > > the consistently reliable service of Synthesizers.com? I don't want to name > > > any names, but I've had difficulty with three different dotcom format > > > vendors, mostly unusually long fulfillment times, but also missing parts. Is > > > the economy degrading what little access we have to this stuff? > > > > > > > > > > > >
2011-05-29 by Welton Barker
It definitely was NOT MegaOhmAudio, and your candor and courtesy are admirable--not to mention, just plain good business! Thanks! --- In dotcomformat@yahoogroups.com, "peng3002" <peng3002@...> wrote:
> > Judging from your last post I'm guessing this is not me (MegaOhmAudio). > But just in case it is AND because there are four customers waiting for their modules from me I have this to say. > > I'm totally embarrassed and sorry the wait has been so long! > If any of the four feel a bit nervous or annoyed DO NOT HESITATE to contact me. I must say I'm a bit annoyed at one of the suppliers I rely on. But it's also a couple of my own mistakes: I redesigned the LFO Two pcb to make assembly easier for me and made a stupid error...err...TWO stupid errors so I'm now on waiting on the THIRD order to arrive. Doh! > > ETA for having all modules back in stock, assembled, and boxed ready to ship is 3 weeks from Tuesday. For the four that I mentioned who are still waiting it will be a little sooner than that. > > Phil > > > --- In dotcomformat@yahoogroups.com, "Welton Barker" <weltonb@> wrote: > > > > As I say, I don't want to name anyone. I guess I just have to manage my own expectations. I think I've been spoiled by the remarkably agile customer service at Synthesizers.com. From them, the average time for an order (in my experience) has been two weeks from placement to door. The difference seems to be, primarily, that Roger is running a business, and many of the others are simply using the web as an outlet for a mildly remunerative hobby. There's no fault in that, simply a difference in approach. > > > > I am glad to hear that your experience with the vendors you name has been good, and I will certainly look to those for any future needs that cannot be addressed with dotcom modules. > > > > Thanks for the response! > > > > --- In dotcomformat@yahoogroups.com, Christopher Winkels <cwinkels@> wrote: > > > > > > In the past six months I've bought Dotcom format modules from MegaOhm, STG > > > Soundlabs, Encore Electronics, Synthetic Sound Labs, Grove Audio and a > > > couple of others, and all the transactions were fulfilled in a reasonable > > > span of time. On one or two occasions things took a couple of weeks longer > > > than initially discussed, but nothing that would cause me to raise an > > > eyebrow. > > > > > > If your vendor is one from that list I'd say you're still in good shape. > > > > > > > > > On 29 May 2011 02:24, Welton Barker <weltonb@> wrote: > > > > > > > > > > > > > > > Has anyone been experiencing any unusual vendor problems lately, aside from > > > > the consistently reliable service of Synthesizers.com? I don't want to name > > > > any names, but I've had difficulty with three different dotcom format > > > > vendors, mostly unusually long fulfillment times, but also missing parts. Is > > > > the economy degrading what little access we have to this stuff? > > > > > > > > > > > > > > > > > >
2011-05-30 by drryle
I couldn't imagine Phil being the one. Mr.Megaohm is truly over-the-top one of the best in the modular synth marketplace. I've had custom work done from Phil that was faster than most. -David --- In dotcomformat@yahoogroups.com, "Welton Barker" <weltonb@...> wrote:
> > It definitely was NOT MegaOhmAudio, and your candor and courtesy are admirable--not to mention, just plain good business! > > Thanks! > > --- In dotcomformat@yahoogroups.com, "peng3002" <peng3002@> wrote: > > > > Judging from your last post I'm guessing this is not me (MegaOhmAudio). > > But just in case it is AND because there are four customers waiting for their modules from me I have this to say. > > > > I'm totally embarrassed and sorry the wait has been so long! > > If any of the four feel a bit nervous or annoyed DO NOT HESITATE to contact me. I must say I'm a bit annoyed at one of the suppliers I rely on. But it's also a couple of my own mistakes: I redesigned the LFO Two pcb to make assembly easier for me and made a stupid error...err...TWO stupid errors so I'm now on waiting on the THIRD order to arrive. Doh! > > > > ETA for having all modules back in stock, assembled, and boxed ready to ship is 3 weeks from Tuesday. For the four that I mentioned who are still waiting it will be a little sooner than that. > > > > Phil > > > > > > --- In dotcomformat@yahoogroups.com, "Welton Barker" <weltonb@> wrote: > > > > > > As I say, I don't want to name anyone. I guess I just have to manage my own expectations. I think I've been spoiled by the remarkably agile customer service at Synthesizers.com. From them, the average time for an order (in my experience) has been two weeks from placement to door. The difference seems to be, primarily, that Roger is running a business, and many of the others are simply using the web as an outlet for a mildly remunerative hobby. There's no fault in that, simply a difference in approach. > > > > > > I am glad to hear that your experience with the vendors you name has been good, and I will certainly look to those for any future needs that cannot be addressed with dotcom modules. > > > > > > Thanks for the response! > > > > > > --- In dotcomformat@yahoogroups.com, Christopher Winkels <cwinkels@> wrote: > > > > > > > > In the past six months I've bought Dotcom format modules from MegaOhm, STG > > > > Soundlabs, Encore Electronics, Synthetic Sound Labs, Grove Audio and a > > > > couple of others, and all the transactions were fulfilled in a reasonable > > > > span of time. On one or two occasions things took a couple of weeks longer > > > > than initially discussed, but nothing that would cause me to raise an > > > > eyebrow. > > > > > > > > If your vendor is one from that list I'd say you're still in good shape. > > > > > > > > > > > > On 29 May 2011 02:24, Welton Barker <weltonb@> wrote: > > > > > > > > > > > > > > > > > > > Has anyone been experiencing any unusual vendor problems lately, aside from > > > > > the consistently reliable service of Synthesizers.com? I don't want to name > > > > > any names, but I've had difficulty with three different dotcom format > > > > > vendors, mostly unusually long fulfillment times, but also missing parts. Is > > > > > the economy degrading what little access we have to this stuff? > > > > > > > > > > > > > > > > > > > > > > > > >
2011-06-01 by mastertnslw
Does anybody have any thoughts (good or bad) about Grove Audio? --- In dotcomformat@yahoogroups.com, "drryle" <dryle@...> wrote:
> > I couldn't imagine Phil being the one. Mr.Megaohm is truly over-the-top one of the best in the modular synth marketplace. I've had custom work done from Phil that was faster than most. > > -David > > --- In dotcomformat@yahoogroups.com, "Welton Barker" <weltonb@> wrote: > > > > It definitely was NOT MegaOhmAudio, and your candor and courtesy are admirable--not to mention, just plain good business! > > > > Thanks! > > > > --- In dotcomformat@yahoogroups.com, "peng3002" <peng3002@> wrote: > > > > > > Judging from your last post I'm guessing this is not me (MegaOhmAudio). > > > But just in case it is AND because there are four customers waiting for their modules from me I have this to say. > > > > > > I'm totally embarrassed and sorry the wait has been so long! > > > If any of the four feel a bit nervous or annoyed DO NOT HESITATE to contact me. I must say I'm a bit annoyed at one of the suppliers I rely on. But it's also a couple of my own mistakes: I redesigned the LFO Two pcb to make assembly easier for me and made a stupid error...err...TWO stupid errors so I'm now on waiting on the THIRD order to arrive. Doh! > > > > > > ETA for having all modules back in stock, assembled, and boxed ready to ship is 3 weeks from Tuesday. For the four that I mentioned who are still waiting it will be a little sooner than that. > > > > > > Phil > > > > > > > > > --- In dotcomformat@yahoogroups.com, "Welton Barker" <weltonb@> wrote: > > > > > > > > As I say, I don't want to name anyone. I guess I just have to manage my own expectations. I think I've been spoiled by the remarkably agile customer service at Synthesizers.com. From them, the average time for an order (in my experience) has been two weeks from placement to door. The difference seems to be, primarily, that Roger is running a business, and many of the others are simply using the web as an outlet for a mildly remunerative hobby. There's no fault in that, simply a difference in approach. > > > > > > > > I am glad to hear that your experience with the vendors you name has been good, and I will certainly look to those for any future needs that cannot be addressed with dotcom modules. > > > > > > > > Thanks for the response! > > > > > > > > --- In dotcomformat@yahoogroups.com, Christopher Winkels <cwinkels@> wrote: > > > > > > > > > > In the past six months I've bought Dotcom format modules from MegaOhm, STG > > > > > Soundlabs, Encore Electronics, Synthetic Sound Labs, Grove Audio and a > > > > > couple of others, and all the transactions were fulfilled in a reasonable > > > > > span of time. On one or two occasions things took a couple of weeks longer > > > > > than initially discussed, but nothing that would cause me to raise an > > > > > eyebrow. > > > > > > > > > > If your vendor is one from that list I'd say you're still in good shape. > > > > > > > > > > > > > > > On 29 May 2011 02:24, Welton Barker <weltonb@> wrote: > > > > > > > > > > > > > > > > > > > > > > > Has anyone been experiencing any unusual vendor problems lately, aside from > > > > > > the consistently reliable service of Synthesizers.com? I don't want to name > > > > > > any names, but I've had difficulty with three different dotcom format > > > > > > vendors, mostly unusually long fulfillment times, but also missing parts. Is > > > > > > the economy degrading what little access we have to this stuff? > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > >
2011-06-01 by Welton Barker
Yes, I've just purchased a PM Resonator from him, and while he can be a tiny bit slow in responding, he is always polite and accurate in his estimates. It was a pleasure dealing with him. Welton --- In dotcomformat@yahoogroups.com, VinceL <legravin@...> wrote:
> > I've purchased 2 of John's Dual VC LFO's and 4 of his multiples. I've been > very happy with the modules. > > John can sometimes be a bit a slow to respond to e-mails. >
2011-06-01 by Gordon Van Huizen
Does anybody have any thoughts (good or bad) about Grove Audio?
2011-06-01 by VinceL
I've purchased 2 of John's Dual VC LFO's and 4 of his multiples. I've been very happy with the modules. John can sometimes be a bit a slow to respond to e-mails. ----- Original Message -----
From: "mastertnslw" <tmdav@comcast.net> To: <dotcomformat@yahoogroups.com> Sent: Wednesday, June 01, 2011 11:15 AM Subject: [dotcomformat] Re: Vendor Problems > Does anybody have any thoughts (good or bad) about Grove Audio? > > > > --- In dotcomformat@yahoogroups.com, "drryle" <dryle@...> wrote: >> >> I couldn't imagine Phil being the one. Mr.Megaohm is truly over-the-top >> one of the best in the modular synth marketplace. I've had custom work >> done from Phil that was faster than most. >> >> -David >> >> --- In dotcomformat@yahoogroups.com, "Welton Barker" <weltonb@> wrote: >> > >> > It definitely was NOT MegaOhmAudio, and your candor and courtesy are >> > admirable--not to mention, just plain good business! >> > >> > Thanks! >> > >> > --- In dotcomformat@yahoogroups.com, "peng3002" <peng3002@> wrote: >> > > >> > > Judging from your last post I'm guessing this is not me >> > > (MegaOhmAudio). >> > > But just in case it is AND because there are four customers waiting >> > > for their modules from me I have this to say. >> > > >> > > I'm totally embarrassed and sorry the wait has been so long! >> > > If any of the four feel a bit nervous or annoyed DO NOT HESITATE to >> > > contact me. I must say I'm a bit annoyed at one of the suppliers I >> > > rely on. But it's also a couple of my own mistakes: I redesigned the >> > > LFO Two pcb to make assembly easier for me and made a stupid >> > > error...err...TWO stupid errors so I'm now on waiting on the THIRD >> > > order to arrive. Doh! >> > > >> > > ETA for having all modules back in stock, assembled, and boxed ready >> > > to ship is 3 weeks from Tuesday. For the four that I mentioned who >> > > are still waiting it will be a little sooner than that. >> > > >> > > Phil >> > > >> > > >> > > --- In dotcomformat@yahoogroups.com, "Welton Barker" <weltonb@> >> > > wrote: >> > > > >> > > > As I say, I don't want to name anyone. I guess I just have to >> > > > manage my own expectations. I think I've been spoiled by the >> > > > remarkably agile customer service at Synthesizers.com. From them, >> > > > the average time for an order (in my experience) has been two weeks >> > > > from placement to door. The difference seems to be, primarily, that >> > > > Roger is running a business, and many of the others are simply >> > > > using the web as an outlet for a mildly remunerative hobby. There's >> > > > no fault in that, simply a difference in approach. >> > > > >> > > > I am glad to hear that your experience with the vendors you name >> > > > has been good, and I will certainly look to those for any future >> > > > needs that cannot be addressed with dotcom modules. >> > > > >> > > > Thanks for the response! >> > > > >> > > > --- In dotcomformat@yahoogroups.com, Christopher Winkels >> > > > <cwinkels@> wrote: >> > > > > >> > > > > In the past six months I've bought Dotcom format modules from >> > > > > MegaOhm, STG >> > > > > Soundlabs, Encore Electronics, Synthetic Sound Labs, Grove Audio >> > > > > and a >> > > > > couple of others, and all the transactions were fulfilled in a >> > > > > reasonable >> > > > > span of time. On one or two occasions things took a couple of >> > > > > weeks longer >> > > > > than initially discussed, but nothing that would cause me to >> > > > > raise an >> > > > > eyebrow. >> > > > > >> > > > > If your vendor is one from that list I'd say you're still in good >> > > > > shape. >> > > > > >> > > > > >> > > > > On 29 May 2011 02:24, Welton Barker <weltonb@> wrote: >> > > > > >> > > > > > >> > > > > > >> > > > > > Has anyone been experiencing any unusual vendor problems >> > > > > > lately, aside from >> > > > > > the consistently reliable service of Synthesizers.com? I don't >> > > > > > want to name >> > > > > > any names, but I've had difficulty with three different dotcom >> > > > > > format >> > > > > > vendors, mostly unusually long fulfillment times, but also >> > > > > > missing parts. Is >> > > > > > the economy degrading what little access we have to this stuff? >> > > > > > >> > > > > > >> > > > > > >> > > > > >> > > > >> > > >> > >> > > > > > ------------------------------------ > > Yahoo! Groups Links > > >
2011-06-01 by cwinkels@gmail.com
Yes, I've just purchased a PM Resonator from him, and while he can be a tiny bit slow in responding, he is always polite and accurate in his estimates. It was a pleasure dealing with him.
Welton
--- In dotcomformat@yahoogroups.com, VinceL <legravin@...> wrote:
>
> I've purchased 2 of John's Dual VC LFO's and 4 of his multiples. I've been
> very happy with the modules.
>
> John can sometimes be a bit a slow to respond to e-mails.
>
2011-06-02 by John L Rice
I also purchased my PM Resonator from Grove. Great products and prices. Communications a little inconsistent. Order fulfillment above average (for a 5U manufacturer ;-). Web site often out of date and web ordering has bugs (usually best to order by emailing John directly . . unless things are fixed now???) John B seems like an intelligent, sincere and nice guy! J John L Rice From: dotcomformat@yahoogroups.com [mailto:dotcomformat@yahoogroups.com] On Behalf Of cwinkels@gmail.com Sent: Wednesday, June 01, 2011 10:13 AM To: Dotcom Format Subject: Re: [dotcomformat] Re: Vendor Problems My experience too in buying a PM Resonator from Grove: responses were thorough and the product was delivered in a reasonable amount of time. John's prices are pretty good too. _____ From: "Welton Barker" <weltonb@pobox.com> Sender: dotcomformat@yahoogroups.com Date: Wed, 01 Jun 2011 17:03:47 -0000 To: <dotcomformat@yahoogroups.com> ReplyTo: dotcomformat@yahoogroups.com Subject: [dotcomformat] Re: Vendor Problems Yes, I've just purchased a PM Resonator from him, and while he can be a tiny bit slow in responding, he is always polite and accurate in his estimates. It was a pleasure dealing with him. Welton --- In dotcomformat@yahoogroups.com <mailto:dotcomformat%40yahoogroups.com> , VinceL <legravin@...> wrote:
> > I've purchased 2 of John's Dual VC LFO's and 4 of his multiples. I've been > very happy with the modules. > > John can sometimes be a bit a slow to respond to e-mails. >
2011-06-02 by mastertnslw
Thanks very much for the feedback everyone! --- In dotcomformat@yahoogroups.com, "John L Rice" <Drummer@...> wrote:
> > I also purchased my PM Resonator from Grove. Great products and prices. > Communications a little inconsistent. Order fulfillment above average (for a > 5U manufacturer ;-). Web site often out of date and web ordering has bugs > (usually best to order by emailing John directly . . unless things are fixed > now???) John B seems like an intelligent, sincere and nice guy! J > > > > John L Rice > > > > From: dotcomformat@yahoogroups.com [mailto:dotcomformat@yahoogroups.com] On > Behalf Of cwinkels@... > Sent: Wednesday, June 01, 2011 10:13 AM > To: Dotcom Format > Subject: Re: [dotcomformat] Re: Vendor Problems > > > > > > My experience too in buying a PM Resonator from Grove: responses were > thorough and the product was delivered in a reasonable amount of time. > John's prices are pretty good too. > > _____ > > From: "Welton Barker" <weltonb@...> > > Sender: dotcomformat@yahoogroups.com > > Date: Wed, 01 Jun 2011 17:03:47 -0000 > > To: <dotcomformat@yahoogroups.com> > > ReplyTo: dotcomformat@yahoogroups.com > > Subject: [dotcomformat] Re: Vendor Problems > > > > > > Yes, I've just purchased a PM Resonator from him, and while he can be a tiny > bit slow in responding, he is always polite and accurate in his estimates. > It was a pleasure dealing with him. > > Welton > > --- In dotcomformat@yahoogroups.com <mailto:dotcomformat%40yahoogroups.com> > , VinceL <legravin@> wrote: > > > > I've purchased 2 of John's Dual VC LFO's and 4 of his multiples. I've been > > > very happy with the modules. > > > > John can sometimes be a bit a slow to respond to e-mails. > > >
2011-06-04 by Welton Barker
Well, back to the original problem. Does anyone have any advice for me? I've tried to be polite and patient, which has gotten me precisely nowhere. Repeated inquiries as to status are simply ignored. The only response I've received in the last two weeks has been a terse refusal to grant a discount that was being offered after my order, despite its pending status. Now I notice that the website says that there are "3 in stock" of the product I've ordered, yet still no action whatsoever, and a thundering silence meets every email. I'm trying to deal with this as a business transaction, but it is obviously not being handled in a businesslike manner. Isn't it a "business" when you offer a product for money? Shouldn't I at the very least be given a revised timetable for delivery?
2011-06-04 by Doug
Well, if you've done as you've said (not that I doubt you), I would be tempted to let others know the vendor in question so they are forewarned and informed. It certainly is not business-like of this vendor to ignore repeated requests for status. It sounds as if the vendor may need to learn how to manage customer expectations a little better than simple silence. My $0.02. --- In dotcomformat@yahoogroups.com, "Welton Barker" <weltonb@...> wrote:
> > Well, back to the original problem. Does anyone have any advice for me? I've tried to be polite and patient, which has gotten me precisely nowhere. Repeated inquiries as to status are simply ignored. The only response I've received in the last two weeks has been a terse refusal to grant a discount that was being offered after my order, despite its pending status. Now I notice that the website says that there are "3 in stock" of the product I've ordered, yet still no action whatsoever, and a thundering silence meets every email. I'm trying to deal with this as a business transaction, but it is obviously not being handled in a businesslike manner. Isn't it a "business" when you offer a product for money? Shouldn't I at the very least be given a revised timetable for delivery? >
2011-06-04 by Welton Barker
Thanks! I'm relatively new to this community, and it seems that my business experience is somewhat of a liability now that I'm involved with a niche market. It's outside of my experience, and it surprises and agitates me, definitely more than it should. It's nice to know that at least someone else dealing with WHAT I PERCEIVE as being my experience would also find it to be less than optimal. I'll try to wait a couple more weeks to see if I get some word (maybe even two words!). --- In dotcomformat@yahoogroups.com, "Doug" <dougslocum@...> wrote:
> > Well, if you've done as you've said (not that I doubt you), I would be tempted to let others know the vendor in question so they are forewarned and informed. > > It certainly is not business-like of this vendor to ignore repeated requests for status. It sounds as if the vendor may need to learn how to manage customer expectations a little better than simple silence. > > My $0.02. > > --- In dotcomformat@yahoogroups.com, "Welton Barker" <weltonb@> wrote: > > > > Well, back to the original problem. Does anyone have any advice for me? I've tried to be polite and patient, which has gotten me precisely nowhere. Repeated inquiries as to status are simply ignored. The only response I've received in the last two weeks has been a terse refusal to grant a discount that was being offered after my order, despite its pending status. Now I notice that the website says that there are "3 in stock" of the product I've ordered, yet still no action whatsoever, and a thundering silence meets every email. I'm trying to deal with this as a business transaction, but it is obviously not being handled in a businesslike manner. Isn't it a "business" when you offer a product for money? Shouldn't I at the very least be given a revised timetable for delivery? > > >
2011-06-25 by Welton Barker
Well, so much for waiting. I've received more excuses, but no product, and it is now a full ten weeks since my most recent order. I still hesitate to name the vendor, since this is such a small community, and I fear a backlash, but I am at my wit's end. Excuse follows excuse following total silence following excuses... This time around, the delivery was supposed to have been this week. Well, it's Saturday, and no shipment has been initiated. As for the web page displaying items in stock, the excuse was that the software was faulty. If that is the case, perhaps a different software should be utilized? Just a suggestion. I've now made several phone calls (with no answer), left one message (with no response), and sent multiple emails, most of which were not answered; those that were simply put off shipment because of job and home responsibilities. This was accompanied by a claim that responses had been sent, but I had not received them. I've scoured my spam folders, and can guarantee that there is nothing remotely related contained therein. Is it time for BBB and the Attorney General's office?
2011-06-25 by John L Rice
I know it seems like a long time and feel your pain, but unfortunately for a lot of these modular synth manufacturers and even some suppliers, a 2 to 3 month wait is not uncommon. :-( Worst case scenarios are that people NEVER got product they paid for or never had something returned that they had sent in for repair and the company disappeared. Next worse case is that people have waited two to three years or more. . . . But even though there can be extremely long waits some times, most people eventually get what they ordered or get their money back. And while emotionally attacking a vendor usually leads to more unhappiness all around than good (I've lost it myself a time or two) I think no one can fault you for calmly stating the facts. It helps potential buyers make better informed decisions. Like state the company name, what you ordered, when you sent inquiries, when you received responses and when you finally received the item or a refund etc. Hang in there and best of luck! John L Rice > -----Original Message----- > From: dotcomformat@yahoogroups.com [mailto:dotcomformat@yahoogroups.com] On > Behalf Of Welton Barker > Sent: Saturday, June 25, 2011 10:18 AM > To: dotcomformat@yahoogroups.com > Subject: [dotcomformat] Re: Vendor Problems > > Well, so much for waiting. I've received more excuses, but no product, and it > is now a full ten weeks since my most recent order. I still hesitate to name > the vendor, since this is such a small community, and I fear a backlash, but I > am at my wit's end. Excuse follows excuse following total silence following > excuses... > > This time around, the delivery was supposed to have been this week. Well, it's > Saturday, and no shipment has been initiated. > > As for the web page displaying items in stock, the excuse was that the > software was faulty. If that is the case, perhaps a different software should > be utilized? Just a suggestion. > > I've now made several phone calls (with no answer), left one message (with no > response), and sent multiple emails, most of which were not answered; those > that were simply put off shipment because of job and home responsibilities. > This was accompanied by a claim that responses had been sent, but I had not > received them. I've scoured my spam folders, and can guarantee that there is
> nothing remotely related contained therein. > > Is it time for BBB and the Attorney General's office? > > > > ------------------------------------ > > Yahoo! Groups Links > > >
2011-06-25 by Brian Whittington
Boy, most of us probably at least think we've guessed who it is based on the familiar excuses. Brian
On Jun 25, 2011, at 12:18 PM, "Welton Barker" <weltonb@pobox.com> wrote: > Well, so much for waiting. I've received more excuses, but no product, and it is now a full ten weeks since my most recent order. I still hesitate to name the vendor, since this is such a small community, and I fear a backlash, but I am at my wit's end. Excuse follows excuse following total silence following excuses... > > This time around, the delivery was supposed to have been this week. Well, it's Saturday, and no shipment has been initiated. > > As for the web page displaying items in stock, the excuse was that the software was faulty. If that is the case, perhaps a different software should be utilized? Just a suggestion. > > I've now made several phone calls (with no answer), left one message (with no response), and sent multiple emails, most of which were not answered; those that were simply put off shipment because of job and home responsibilities. This was accompanied by a claim that responses had been sent, but I had not received them. I've scoured my spam folders, and can guarantee that there is nothing remotely related contained therein. > > Is it time for BBB and the Attorney General's office? > > > > ------------------------------------ > > Yahoo! Groups Links > > >
2011-06-26 by weltonbarker
Yeah, that's probably true. But I really don't think that naming someone in a public forum during an ongoing dispute is a good idea. I'll just shut up. I'm happy to privately inform anyone that requests the info, but I won't say it on this forum. I just don't think it's appropriate. Just because the "business" is rude doesn't mean I have to be. --- In dotcomformat@yahoogroups.com, Brian Whittington <analoguelist@...> wrote:
> > Boy, most of us probably at least think we've guessed who it is based on the familiar excuses. > > Brian > > > On Jun 25, 2011, at 12:18 PM, "Welton Barker" <weltonb@...> wrote: > > > Well, so much for waiting. I've received more excuses, but no product, and it is now a full ten weeks since my most recent order. I still hesitate to name the vendor, since this is such a small community, and I fear a backlash, but I am at my wit's end. Excuse follows excuse following total silence following excuses... > > > > This time around, the delivery was supposed to have been this week. Well, it's Saturday, and no shipment has been initiated. > > > > As for the web page displaying items in stock, the excuse was that the software was faulty. If that is the case, perhaps a different software should be utilized? Just a suggestion. > > > > I've now made several phone calls (with no answer), left one message (with no response), and sent multiple emails, most of which were not answered; those that were simply put off shipment because of job and home responsibilities. This was accompanied by a claim that responses had been sent, but I had not received them. I've scoured my spam folders, and can guarantee that there is nothing remotely related contained therein. > > > > Is it time for BBB and the Attorney General's office? > > > > > > > > ------------------------------------ > > > > Yahoo! Groups Links > > > > > > >
2011-06-27 by John Hammaren
Hi Welton,
Sorry for the delay in response. I was in CA on a little weekend junket. Just got back.
There’s a saying – the definition of insanity is doing the same thing over and over and expecting a different result. This little ditty has made me very pragmatic as I have gotten more ‘mature’. If the horse is dead, no sense in beating it. In this case, I would decide what’s important – beyond what your expectations are with Paul. BTW, for the record, I have not dealt with him. My nemesis was Cynthia Webster from Cyndustries. At this point I would be looking to a) wait until he is good and ready or; b) make a list and start thinking about a little in-depth research to find the stuff elsewhere. Use the lists to solicit help maybe or; c) write the project off as a learning experience. B is my pick. I know there is money involved, but hell, not worth having a heart attack over. I’m sure Paul is laying awake at night worrying about this. J Since Paul does not make components and semiconductors, he has to get the shit some somewhere. About the only thing in recent times that I know is impossible to get is the little red power switch on my Mellotron. My rebuilder had some, and even then didn’t want to part with it for less than $50. I said nein, but he was a little embarrassed about how long the project took, so he threw it in for nothing. There are some people who do give a hit. Surprisingly Schreiber I guess is not one of them. As a business owner myself, I would have given you your money back long ago. It’s far easier. I mean, how much profit can he be making off this? I guess I am a bad businessman. Catch you later.
John
From: dotcomformat@yahoogroups.com [mailto:dotcomformat@yahoogroups.com] On Behalf Of Welton Barker
Sent: Saturday, June 25, 2011 1:18 PM
To: dotcomformat@yahoogroups.com
Subject: [dotcomformat] Re: Vendor Problems
Well, so much for waiting. I've received more excuses, but no product, and it is now a full ten weeks since my most recent order. I still hesitate to name the vendor, since this is such a small community, and I fear a backlash, but I am at my wit's end. Excuse follows excuse following total silence following excuses...
This time around, the delivery was supposed to have been this week. Well, it's Saturday, and no shipment has been initiated.
As for the web page displaying items in stock, the excuse was that the software was faulty. If that is the case, perhaps a different software should be utilized? Just a suggestion.
I've now made several phone calls (with no answer), left one message (with no response), and sent multiple emails, most of which were not answered; those that were simply put off shipment because of job and home responsibilities. This was accompanied by a claim that responses had been sent, but I had not received them. I've scoured my spam folders, and can guarantee that there is nothing remotely related contained therein.
Is it time for BBB and the Attorney General's office?
2011-07-05 by Welton Barker
Finally! After nearly twelve weeks of my whining, dithering, and complaining, Paul has promised that the parts I ordered will be shipped this next week. All I had to do was recite the magic word (please) four times in a row (I'm not sure if turning in a circle while I did it made a difference, but I figured it couldn't have hurt). I have no doubt whatsoever now that I should have the items in question by the end of the week.
2011-07-05 by John Hammaren
Twelve weeks? Only? Like I said, 6 months is more standard, and I waited over a year for my Zeroscillator. But then again, you don’t have them yet. J
I hope you’re right.
From: dotcomformat@yahoogroups.com [mailto:dotcomformat@yahoogroups.com] On Behalf Of Welton Barker
Sent: Monday, July 04, 2011 11:47 PM
To: dotcomformat@yahoogroups.com
Subject: [dotcomformat] Re: Vendor Problems
Finally! After nearly twelve weeks of my whining, dithering, and complaining, Paul has promised that the parts I ordered will be shipped this next week. All I had to do was recite the magic word (please) four times in a row (I'm not sure if turning in a circle while I did it made a difference, but I figured it couldn't have hurt). I have no doubt whatsoever now that I should have the items in question by the end of the week.
2011-07-05 by Brian Whittington
Yeah, it almost feels like you will be robbed of the full ordering experience to receive your order that quickly. Very good news, of course. Cheers, Brian ________________________________
From: John Hammaren <hammaren@geoconcepts.com> To: "dotcomformat@yahoogroups.com" <dotcomformat@yahoogroups.com> Sent: Tue, July 5, 2011 7:19:03 AM Subject: RE: [dotcomformat] Re: Vendor Problems Twelve weeks? Only? Like I said, 6 months is more standard, and I waited over a year for my Zeroscillator. But then again, you don’t have them yet. J I hope you’re right. From:dotcomformat@yahoogroups.com [mailto:dotcomformat@yahoogroups.com] On Behalf Of Welton Barker Sent: Monday, July 04, 2011 11:47 PM To: dotcomformat@yahoogroups.com Subject: [dotcomformat] Re: Vendor Problems Finally! After nearly twelve weeks of my whining, dithering, and complaining, Paul has promised that the parts I ordered will be shipped this next week. All I had to do was recite the magic word (please) four times in a row (I'm not sure if turning in a circle while I did it made a difference, but I figured it couldn't have hurt). I have no doubt whatsoever now that I should have the items in question by the end of the week.
2011-07-05 by Gordon Van Huizen
Twelve weeks? Only? Like I said, 6 months is more standard, and I waited over a year for my Zeroscillator. But then again, you don’t have them yet. J
I hope you’re right.
From: dotcomformat@yahoogroups.com [mailto:dotcomformat@yahoogroups.com] On Behalf Of Welton Barker
Sent: Monday, July 04, 2011 11:47 PM
To: dotcomformat@yahoogroups.com
Subject: [dotcomformat] Re: Vendor Problems
Finally! After nearly twelve weeks of my whining, dithering, and complaining, Paul has promised that the parts I ordered will be shipped this next week. All I had to do was recite the magic word (please) four times in a row (I'm not sure if turning in a circle while I did it made a difference, but I figured it couldn't have hurt). I have no doubt whatsoever now that I should have the items in question by the end of the week.
2011-07-05 by Brian Whittington
I wavered between using a more conditional phrasing and expressing optimism. [grin] Cheers, Brian
On Jul 5, 2011, at 8:24 AM, Gordon Van Huizen <gvh@essexsoundlab.com> wrote: > > > Well, they haven't exactly been shipped yet have they? > > > On Jul 5, 2011, at 8:59 AM, Brian Whittington wrote: > > > Yeah, it almost feels like you will be robbed of the full ordering experience to receive your order that quickly. Very good news, of course. > > Cheers, > Brian > > From: John Hammaren <hammaren@geoconcepts.com> > To: "dotcomformat@yahoogroups.com" <dotcomformat@yahoogroups.com> > Sent: Tue, July 5, 2011 7:19:03 AM > Subject: RE: [dotcomformat] Re: Vendor Problems > > > > Twelve weeks? Only? Like I said, 6 months is more standard, and I waited over a year for my Zeroscillator. But then again, you don’t have them yet. J > > > I hope you’re right. > > > From: dotcomformat@yahoogroups.com [mailto:dotcomformat@yahoogroups.com] On Behalf Of Welton Barker > Sent: Monday, July 04, 2011 11:47 PM > To: dotcomformat@yahoogroups.com > Subject: [dotcomformat] Re: Vendor Problems > > > > Finally! After nearly twelve weeks of my whining, dithering, and complaining, Paul has promised that the parts I ordered will be shipped this next week. All I had to do was recite the magic word (please) four times in a row (I'm not sure if turning in a circle while I did it made a difference, but I figured it couldn't have hurt). I have no doubt whatsoever now that I should have the items in question by the end of the week. > > > > > > > > >
2011-07-07 by Richard Wentk
Hi All I have four Digisound 80-2 analogue VCO boards for sale. These are *populated* - i.e. built - and tested but never connected to a panel or used in a full synth. They need a panel, sockets and pots to create a full modular VCO. **These are NOT full VCOs - they're bare boards that a hobbyist can connect to a home-made panel and add to their synth. Don't buy these boards if you don't know how to solder or do basic electronic DIY!** I don't have panels for sale, so the buyer will have to make or source their own. Power requirements are +/- 15V and GND, which should be compatible with dot com PSUs. They will also need to be calibrated. For those who don't know, the Digisound was a kit modular from the late 80s. Details of the VCO are here: http://www.digisound80.co.uk/digisound/modules/80-2/80-2.htm Two boards are almost populated and include everything except a CEM3340 VCO chip, which will have to be bought separately. They're currently around $60-$70 on eBay. (These are the chips used in many of the big-name big-sound 80s polys - Sequential, Oberheim, etc.) The other two are fully populated and include a CEM3340 each. The CEM3340s are socketed, so they've never been soldered. They've been run for a few hours total during testing, so they're almost literally as good as new. Looking for best offers to a good home. These are small, light items so I can ship anywhere in the world from the UK at cost. I'd like to sell them to DIYers before trying the eBay route, so contact me if you're interested. Thanks, Richard