The Cyndustries List

It's sad to seee that the overwhelming majority of messages posted to 
this forum are frustrated comments about delays in shipping of 
purchased modules.
This is not a critique to the people posting, but to the company that 
is failing to maintain proper customer satisfaction. It is certainly 
not good PR for Cyndustries to have these exchanges on their forum, but 
I wish something was done to improve the moral of the customers (myself 
included).

I ordered the Quad Low Pass Gates in Modcan A format last year.
PayPal charged my card on March 24th 2007

April
I am sorry to have kept you up the air
we are running a bit late on the Low Pass Gates
but should have them in spades in about two-months time.
Of course we will ship yours to you the very instant that it is ready.

July
~everything~ is taking much longer than I'd ever imagined
and for this I apologize, but we'll get there, We always do!
Thanks for your care and your patience,
I certainly appreciate it!

September
I know that many customers have
been waiting for Low Pass Gates and Synthacons as well as UEGs, and
I hope to have those all shipped before Thanksgiving.

November
Yes, as you know these have been on the back-burner for a while and
we are closing in on complete elimination of all back-orders at an
alarming rate.
I am happy to say that Low Pass Gates and all other back orders will
ship by
year's end probably including a couple of new products too!

December
Low Pass Gates are coming late
January, and a new fleet of Synthacon Filters will be following on the
heels
of the LPGs, in fact the circuit boards are due here any day now.

2008

January
We've been backed up on the Low Pass Gates for
ages and I'm very happy to report that the new LPG
circuit boards are quite lovely and we'll have a ton
of them along with new Mark II Synthacons shipping
this coming month.

February
we are stuffing the new boards and
preparing to finally ship out another
batch of our own banana format Quad
Low Pass Gates

March
We're presently assembling them and have a back log of about a dozen
so in the next few weeks they'll basically all ship out at roughly the
same
time.  We didn't mean for them to take so long, it's just what
happened and
I thank you for being so patient.

April
I cannot say exactly when the Motm format LPGs will become
available, we're trying to locate a batch of missing circuit boards
from one particular vendor



--- In The_Cyndustries_List@yahoogroups.com, "cuari7" <diaz.jesus@...>
wrote:

>
> It's sad to seee that the overwhelming majority of messages posted to 
> this forum are frustrated comments about delays in shipping of 
> purchased modules.
> This is not a critique to the people posting, but to the company that 
> is failing to maintain proper customer satisfaction. It is certainly 
> not good PR for Cyndustries to have these exchanges on their forum, but 
> I wish something was done to improve the moral of the customers (myself 
> included).
>

I waited and was silent about this on the list until fairly recently.
I have contacted Cynthia periodically over the past year and received
vague reassurances. More than a year has passed so I think it's
reasonable to say that I was very patient. Airing this on the list is
unfortunate but what would you suggest I do? 

--- In The_Cyndustries_List@yahoogroups.com, Gene Schwartz
<implode7@...> wrote:

>
> On the one hand, I suggest you call Cynthia (# should be on the paypal  
> record) and get things straightened out.

i've been quite patient and tried to always be understanding of whatever adversity was 
taking place w/regards to cynthia.  she did go through a lot in the past 18 months or so 
and i took all that into account + there was apparently a redesign of the modcan format 
QLPG and i was all too happy to have the newer version. 

it's been over two years though and after being as patient as i can and as understanding 
as i can i just don't want to hear it anymore.

a month or so ago i was told that a couple modules i was after were "in stock" and that 
that meant this:

_____"In Stock" means that we have finished units on the shelf wrapped 
in static free
plastic bubble pack tested and ready to ship. It may take a day or two 
for me to get
it into a box and ship to you, especially if it's an international 
shipment needing all
of the extra customs paperwork, but yup, "in stock" basically means in 
stock.____

so i ordered two modules i was interested in and instructed that it was OK for her to hold 
the modules and ship them w/my QLPG (since i thought it was going to ship in a week or 
so) UNLESS the QLPG was going to be a while longer in which case "please go ahead and 
ship the modules i just ordered and then ship the QLPG separately when it's done"  i think 
that was march 2nd.

so now i feel even dumber for adding to my order and i'm generally bothered w/having to 
nag nag nag cynthia once a month and ask where my modules are and what's the status of 
my order.

so, yeah... at this point it's just absurd.

i should state that i've NEVER had this experience with Bruce at modcan. he says a date 
when the modules will ship and he meets the date. he's upfront about whatever is in the 
pipeline and if it's going to be a longer than normal wait he says so and there are no 
misconceptions about delivery times.

over the past few weeks my subtle grumblings with cynthia have grown more public 
because i feel like i'm getting nowhere and i'm pretty annoyed with new modules being 
delivered in new formats while long time back ordered modules seem to become less and 
less a priority. it's a total drag.

cheers-

steve w.

--- In The_Cyndustries_List@yahoogroups.com, "evetsterueb" <synth@...> wrote:

>
> I waited and was silent about this on the list until fairly recently.
> I have contacted Cynthia periodically over the past year and received
> vague reassurances. More than a year has passed so I think it's
> reasonable to say that I was very patient. Airing this on the list is
> unfortunate but what would you suggest I do? 
> 
> --- In The_Cyndustries_List@yahoogroups.com, Gene Schwartz
> <implode7@> wrote:
> >
> > On the one hand, I suggest you call Cynthia (# should be on the paypal  
> > record) and get things straightened out.
>

While we were trying to locate
 our missing boards and panels 
I guess people think we should 
have just sat on our hands doing
nothing?

Hell no, 
we've been busy finishing a lot
of loose ends such as the Tablas,
Modcan Banana format ZOs, and 
the Programmers.

This unscrupulous individual who
ran off with key parts for our 
productrion runs of ZOs, LPGs, 
and Saws put us several months
behind and left no note to us what
 was happening so of course we 
had no definitive answer for 
anyone, (ourselves included).

The very moment that we recovered 
our essential and very expensive 
parts, (from his landlord) I made
a general announcement becuase at 
last I finally had ~something~ 
definitive to announce.   

 Having just recovered 
everything, we are working like
mad to catch back up and seeing 
the general attitude expressed 
here, I will not be making any
statements about when they migh
ship - so as not to be crucified 
if I'm not absolutely right about
the ship dates.

We have slowly built this small 
run of Programmer modules quitely 
in the background over the past 
three-years and now, while we
were trying to make heads or tails
of what was happening with our
missing stuff... we kept busy
working.  So please do not be mad
about the fact that we've released
them, instead be glad that we're 
still moving forward all the
time.   

Now, if you want one of these
Programmers, order one now because 
we will be making very few of them 
and they will sell out quickly.
We have already shipped several.
Frankly we are selling them to help 
cash flow in order to throw more 
money at the Sawtooth Animator and
Low Pass Gate Solution.

I do the best that I can and 
work seven days a week on this.

I apologize to everyone for this
it was wayyy beyond my control and 
I am juggling a lot getting back on
track.  These have been exceedingly 
difficult times for us lately but we
have a good attitude and simply work 
harder. I am not offering any excuses
only facts.

Now, you know that we have just 
got our stuff back, please give us 
the opportunity to make good on our
promise.

Cynthia

cynthia- i don't think anyone here thinks that you (or cyndustries) are ever sitting on your 
hands and i know there are happy customers (i've been one) and i know we are all familiar 
w/the saying "you can't please all the people all the time..." however, i think some people 
here feel they have been strung along. i know that's a crappy thing to say but i fear it's the 
truth.  

I don't want to get into a he said/she said type thing as that is below us all. we all know 
you are doing your best and juggling lot's of things and are probably faced with difficult 
business decisions where no choice seems like a good one.   

steve w.

--- In The_Cyndustries_List@yahoogroups.com, "Cynthia" <cynthia.webster@...> wrote:

>
> While we were trying to locate
>  our missing boards and panels 
> I guess people think we should 
> have just sat on our hands doing
> nothing?
> 
> Hell no, 
> we've been busy finishing a lot
> of loose ends such as the Tablas,
> Modcan Banana format ZOs, and 
> the Programmers.
> 
> This unscrupulous individual who
> ran off with key parts for our 
> productrion runs of ZOs, LPGs, 
> and Saws put us several months
> behind and left no note to us what
>  was happening so of course we 
> had no definitive answer for 
> anyone, (ourselves included).
> 
> The very moment that we recovered 
> our essential and very expensive 
> parts, (from his landlord) I made
> a general announcement becuase at 
> last I finally had ~something~ 
> definitive to announce.   
> 
>  Having just recovered 
> everything, we are working like
> mad to catch back up and seeing 
> the general attitude expressed 
> here, I will not be making any
> statements about when they migh
> ship - so as not to be crucified 
> if I'm not absolutely right about
> the ship dates.
> 
> We have slowly built this small 
> run of Programmer modules quitely 
> in the background over the past 
> three-years and now, while we
> were trying to make heads or tails
> of what was happening with our
> missing stuff... we kept busy
> working.  So please do not be mad
> about the fact that we've released
> them, instead be glad that we're 
> still moving forward all the
> time.   
> 
> Now, if you want one of these
> Programmers, order one now because 
> we will be making very few of them 
> and they will sell out quickly.
> We have already shipped several.
> Frankly we are selling them to help 
> cash flow in order to throw more 
> money at the Sawtooth Animator and
> Low Pass Gate Solution.
> 
> I do the best that I can and 
> work seven days a week on this.
> 
> I apologize to everyone for this
> it was wayyy beyond my control and 
> I am juggling a lot getting back on
> track.  These have been exceedingly 
> difficult times for us lately but we
> have a good attitude and simply work 
> harder. I am not offering any excuses
> only facts.
> 
> Now, you know that we have just 
> got our stuff back, please give us 
> the opportunity to make good on our
> promise.
> 
> Cynthia
>

I too share exactly the same feelings as voiced by many. The current rub
I have is the announcement of but one more product. C'mon. The reason
Roger Arrick of Synthesizers.com has what I imagine is satisfaction in
the high 90's or possibly even 100% is that he delivers what he
promises. His stuff is not as exotic as Cynthia's. When he announced his
last major product, the Moog 960 sequencer clone, he carefully set
expectations and delivered when he said he would. Did it take time? Yes,
but we were never mislead. In my limited communications with Cynthia, I
can tell she is a unique talent in this field. But even Bob Moog
realized he was no businessman and hired a pro (Mike Adams) to run his
company. The result after his death is a viable company that should live
on. 

 

Even so, I do not understand the current situation. I was one of the
early Dotcom Zeroscillator customers and this did take quite a bit of
time. But at least she responded to my inquiries. And Cynthia, if you
are listening; don't bother with another scolding. I am too old and way
too smart for that. Stop with the product design and start producing our
gear, please.

 

________________________________

From: The_Cyndustries_List@yahoogroups.com
[mailto:The_Cyndustries_List@yahoogroups.com] On Behalf Of evetsterueb
Sent: Monday, April 21, 2008 10:44 AM
To: The_Cyndustries_List@yahoogroups.com
Subject: [The_Cyndustries_List] Re: SIGH........

 

I waited and was silent about this on the list until fairly recently.
I have contacted Cynthia periodically over the past year and received
vague reassurances. More than a year has passed so I think it's
reasonable to say that I was very patient. Airing this on the list is
unfortunate but what would you suggest I do? 

--- In The_Cyndustries_List@yahoogroups.com
<mailto:The_Cyndustries_List%40yahoogroups.com> , Gene Schwartz
<implode7@...> wrote:

>
> On the one hand, I suggest you call Cynthia (# should be on the paypal

> record) and get things straightened out.