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Mark IV reset

Mark IV reset

2016-10-27 by Glenn Smutny

Hopefully this will get to Bill B.

I believe I am interested in a full software reset of my Mark IV.

I would hate to lose all of the music on my hard drive, but I am having problems with Volume levels being appropriate. Supporting back ground accompaniment is so soft that it can hardly be heard over the piano. I believe, but am uncertain that by using Kevin Goroway’s dkvBrowser on my iMac, might have caused this to happen. (No negative comments here about Kevin. His software works great!) I just think that somehow, some minor little nuance of the program, has messed up a setting on my piano. To date, I have been unable to figure it out. 

I am wondering if by completely removing the Mark IV software and replace it 100%, if I would once again have control of the systems volume levels.  

Any suggestions would be helpful. 

Glenn Smutny
G.SMUTNY@...

Re: [disklavier] Mark IV reset

2016-10-28 by Bill Brandom

Glenn,

I just read your post. Let me think about your situation tonight, so I can determine the most direct procedure to getting everything working again.

Make sure you have all of your music backed up to an external hard drive (just in case...)

Bill
Love God. Love People. Make a difference.


On Oct 27, 2016, at 1:29 PM, Glenn Smutny G.SMUTNY@... [disklavier] <disklavier@yahoogroups.com> wrote:

Hopefully this will get to Bill B.

I believe I am interested in a full software reset of my Mark IV.

I would hate to lose all of the music on my hard drive, but I am having problems with Volume levels being appropriate. Supporting back ground accompaniment is so soft that it can hardly be heard over the piano. I believe, but am uncertain that by using Kevin Goroway’s dkvBrowser on my iMac, might have caused this to happen. (No negative comments here about Kevin. His software works great!) I just think that somehow, some minor little nuance of the program, has messed up a setting on my piano. To date, I have been unable to figure it out. 

I am wondering if by completely removing the Mark IV software and replace it 100%, if I would once again have control of the systems volume levels. 

Any suggestions would be helpful. 

Glenn Smutny
G.SMUTNY@...

Re: [disklavier] Mark IV reset

2016-10-28 by Bill Brandom

Glenn,

In addition to having used dkvBrowser, have you used Virtual PRC from your iMac or the iOS Disklavier Controller app on your iPhone or iPad?

Bill
Love God. Love People. Make a difference.


On Oct 27, 2016, at 1:29 PM, Glenn Smutny G.SMUTNY@... [disklavier] <disklavier@yahoogroups.com> wrote:

Hopefully this will get to Bill B.

I believe I am interested in a full software reset of my Mark IV.

I would hate to lose all of the music on my hard drive, but I am having problems with Volume levels being appropriate. Supporting back ground accompaniment is so soft that it can hardly be heard over the piano. I believe, but am uncertain that by using Kevin Goroway’s dkvBrowser on my iMac, might have caused this to happen. (No negative comments here about Kevin. His software works great!) I just think that somehow, some minor little nuance of the program, has messed up a setting on my piano. To date, I have been unable to figure it out. 

I am wondering if by completely removing the Mark IV software and replace it 100%, if I would once again have control of the systems volume levels. 

Any suggestions would be helpful. 

Glenn Smutny
G.SMUTNY@...

Re: [disklavier] Mark IV reset

2016-10-28 by Bill Brandom

Glenn,

Are you still able to use your PRC100?

Bill
Love God. Love People. Make a difference.


On Oct 27, 2016, at 1:29 PM, Glenn Smutny G.SMUTNY@COMCAST.net [disklavier] <disklavier@yahoogroups.com> wrote:

Hopefully this will get to Bill B.

I believe I am interested in a full software reset of my Mark IV.

I would hate to lose all of the music on my hard drive, but I am having problems with Volume levels being appropriate. Supporting back ground accompaniment is so soft that it can hardly be heard over the piano. I believe, but am uncertain that by using Kevin Goroway’s dkvBrowser on my iMac, might have caused this to happen. (No negative comments here about Kevin. His software works great!) I just think that somehow, some minor little nuance of the program, has messed up a setting on my piano. To date, I have been unable to figure it out. 

I am wondering if by completely removing the Mark IV software and replace it 100%, if I would once again have control of the systems volume levels. 

Any suggestions would be helpful. 

Glenn Smutny
G.SMUTNY@...

Re: [disklavier] Mark IV reset

2016-10-28 by ken@...

I've seen this problem, too! I first noticed it when using the IOS remote. I'm wondering if it's being caused when you have more than one remote communicating with to your piano and a volume change on one remote does not successfully receive and execute notification of the change - creating an out of sync issue . And then the volume is adjusted it again on the other remote.

I remember something about the software protocol was changed to optimize this communication protocol without the doublecheck and verifying all remotes were in sync before the I/O center made the change.

Does this ring a bell with anyone?

Re: [disklavier] Mark IV reset

2016-10-28 by Bill Brandom

Ken,

I agree with you. I kind of remember hearing of this problem and it had something to do with volume setting in the Disklavier iOS app. 

Bill
Love God. Love People. Make a difference.


On Oct 27, 2016, at 7:58 PM, ken@ruda.us [disklavier] <disklavier@yahoogroups.com> wrote:

I've seen this problem, too! I first noticed it when using the IOS remote. I'm wondering if it's being caused when you have more than one remote communicating with to your piano and a volume change on one remote does not successfully receive and execute notification of the change - creating an out of sync issue . And then the volume is adjusted it again on the other remote. 


I remember something about the software protocol was changed to optimize this communication protocol without the doublecheck and verifying all remotes were in sync before the I/O center made the change.  

Does this ring a bell with anyone?

Re: [disklavier] Mark IV reset

2016-10-28 by Glenn Smutny

Bill,
Thank you very much for helping me with this. 

I would say that it very likely that I have had several devices connected at once. I do have the the iOS Controller app on my iPad and I do have a Droidlavier app on my Samsung phone. Could they have been all connected at the same. Very possibly! I can think of a holiday a few years back when I setup a playlist on my iMac, and then at the dinner table, had my cell phone at my side to adjust the overall volume level from the table. That same night, I could have used my iPad (only because it was right there and my phone was not with me at that point) as my sisters-in-law played the Piano so that I could record them. The dkvBrowser would have likely still be up on my iMac through all of this. 

Regarding the PRC100, I believe I can use it. (Although I need new batteries for both it and the tablet.) I know that I have gone into every menu item and attempted to adjust levels from that too. I have not had any luck with it. The same goes for the disklavier tablet. 

Thank you again. 

Glenn Smutny
G.SMUTNY@...
Show quoted textHide quoted text
> On Oct 27, 2016, at 7:40 PM, Bill Brandom billbrando@... [disklavier] <disklavier@yahoogroups.com> wrote:
> 
> 
> Glenn,
> 
> Are you still able to use your PRC100?
> 
> Bill
> Love God. Love People. Make a difference.
> 
> 
> On Oct 27, 2016, at 1:29 PM, Glenn Smutny G.SMUTNY@... <mailto:G.SMUTNY@...> [disklavier] <disklavier@yahoogroups.com <mailto:disklavier@yahoogroups.com>> wrote:
> 
>  
> Hopefully this will get to Bill B.
> 
> I believe I am interested in a full software reset of my Mark IV.
> 
> I would hate to lose all of the music on my hard drive, but I am having problems with Volume levels being appropriate. Supporting back ground accompaniment is so soft that it can hardly be heard over the piano. I believe, but am uncertain that by using Kevin Goroway’s dkvBrowser on my iMac, might have caused this to happen. (No negative comments here about Kevin. His software works great!) I just think that somehow, some minor little nuance of the program, has messed up a setting on my piano. To date, I have been unable to figure it out. 
> 
> I am wondering if by completely removing the Mark IV software and replace it 100%, if I would once again have control of the systems volume levels.  
> 
> Any suggestions would be helpful. 
> 
> Glenn Smutny
> G.SMUTNY@COMCAST.net <mailto:G.SMUTNY@...>
> 
> 
>

Re: [disklavier] Mark IV reset

2016-10-28 by Kevin Goroway

Late to this thread.  But I have a few suggestions before erasing everything...
#1) Have you checked the volume level on the speakers under the piano?  They each have individual volume controls...#2) Have you actually tried to adjust the volume of the accompaniment from within DKVBrowser (since the PRC needs batteries).  You click on the volume button to bring up the details.
The values that are displayed there are received directly from the piano.  If it says that the levels are at 127, then the piano thinks the levels are at 127.  If that's the case, I would be looking into the external speakers.  I can't imagine a case where they both fail simultaneously, so I'd guess it's not that...
Show quoted textHide quoted text
      From: "Glenn Smutny G.SMUTNY@... [disklavier]" <disklavier@yahoogroups.com>
 To: disklavier@yahoogroups.com 
 Sent: Friday, October 28, 2016 10:54 AM
 Subject: Re: [disklavier] Mark IV reset
   
    Bill,Thank you very much for helping me with this. 
I would say that it very likely that I have had several devices connected at once. I do have the the iOS Controller app on my iPad and I do have a Droidlavier app on my Samsung phone. Could they have been all connected at the same. Very possibly! I can think of a holiday a few years back when I setup a playlist on my iMac, and then at the dinner table, had my cell phone at my side to adjust the overall volume level from the table. That same night, I could have used my iPad (only because it was right there and my phone was not with me at that point) as my sisters-in-law played the Piano so that I could record them. The dkvBrowser would have likely still be up on my iMac through all of this. 
Regarding the PRC100, I believe I can use it. (Although I need new batteries for both it and the tablet.) I know that I have gone into every menu item and attempted to adjust levels from that too. I have not had any luck with it. The same goes for the disklavier tablet. 
Thank you again. 
Glenn SmutnyG.SMUTNY@...



On Oct 27, 2016, at 7:40 PM, Bill Brandom billbrando@aol.com [disklavier] <disklavier@yahoogroups.com> wrote:

Glenn,
Are you still able to use your PRC100?

Bill
Love God. Love People. Make a difference.

On Oct 27, 2016, at 1:29 PM, Glenn Smutny G.SMUTNY@... [disklavier] <disklavier@yahoogroups.com> wrote:

 Hopefully this will get to Bill B.

I believe I am interested in a full software reset of my Mark IV.

I would hate to lose all of the music on my hard drive, but I am having problems with Volume levels being appropriate. Supporting back ground accompaniment is so soft that it can hardly be heard over the piano. I believe, but am uncertain that by using Kevin Goroway’s dkvBrowser on my iMac, might have caused this to happen. (No negative comments here about Kevin. His software works great!) I just think that somehow, some minor little nuance of the program, has messed up a setting on my piano. To date, I have been unable to figure it out. 

I am wondering if by completely removing the Mark IV software and replace it 100%, if I would once again have control of the systems volume levels.  

Any suggestions would be helpful. 

Glenn Smutny
G.SMUTNY@...

Re: [disklavier] Mark IV reset

2016-10-28 by Kevin Goroway

Sorry for the double post...I said I was late to the thread...and I was...I hadn't read this far back.
This is interesting...I've never heard of such a problem, or that the protocol had changed to make this less likely (I certainly never noticed a protocol change at all...).
The fact is that the protocol is exceedingly poorly designed, and the fact that it works as well as it does is mostly though the magic of software.  Both the PRC, and TRC (and DKVBrowser, and any other participant) needs to be keenly aware that there are others involved.  A better protocol could have avoided a whole lot of the problems that this causes...but I suspect that the tablet and handheld teams over in Japan were in some sort of competition to see whose controller would ship with the piano, and didn't concern themselves with the fact that both might end up being available.  Anyway, I'm guessing, and this is all speculation.  Back to the point.
The way the protocol works is a client says to the piano, for example:"Hey, make the volume 50."  (this is point to point, no other clients hear it)
The piano responds with:"Hey, everyone, the volume is now 50."  (this is *also* point to point, but the piano says it individually to every client who has connected)
There isn't much more to it.  Except, now software is involved...and, imagine, if you would, a piece of software that says, "Huh, that's odd, my user says the volume should be 75, not 50, so I'm going to tell the piano to make it 75."
And, now things appear broken. It feels like you have no control over the volume.
But, here's what I am getting at... software could be causing this issue.  Shut down everything.  Every piece of software that you have that connects to the piano.  Shut it down.  iOS/Android/Windows/PRC/TRC.  Make sure you get 'em all.
Reboot the piano.
Run DKVBrowser (or the PRC or TRC) and have a look at what the piano is announcing as the volume.  If it is 80, change it to 60.  And wait 5 seconds.  If it sticks, no one is arguing with you about the volume.  If the volume isn't appropriate for the level chosen, I would investigate other things as I mentioned in my prior post.
-Kevin
Show quoted textHide quoted text
      From: "Bill Brandom billbrando@... [disklavier]" <disklavier@yahoogroups.com>
 To: disklavier@yahoogroups.com 
 Sent: Thursday, October 27, 2016 11:32 PM
 Subject: Re: [disklavier] Mark IV reset
   
    Ken,
I agree with you. I kind of remember hearing of this problem and it had something to do with volume setting in the Disklavier iOS app. 

Bill
Love God. Love People. Make a difference.

On Oct 27, 2016, at 7:58 PM, ken@... [disklavier] <disklavier@yahoogroups.com> wrote:

    I've seen this problem, too! I first noticed it when using the IOS remote. I'm wondering if it's being caused when you have more than one remote communicating with to your piano and a volume change on one remote does not successfully receive and execute notification of the change - creating an out of sync issue . And then the volume is adjusted it again on the other remote. 
I remember something about the software protocol was changed to optimize this communication protocol without the doublecheck and verifying all remotes were in sync before the I/O center made the change.  
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Re: [disklavier] Mark IV reset

2016-10-28 by Glenn Smutny

Kevin,

Thanks for your input. Your program is excellent and thank you very much for creating it. I remember when you were creating it, and gave sort of a daily blow by blow report on what you were doing. Sniffing packets of network traffic - if I remember right! Darn near James Bond type stuff! Hah! Way too cool! 

I have checked the speakers below and those are fine. I am not sure I was aware of the clicking on the volume button…maybe I was, but I don’t remember. I will check this evening and let you know. 

Just a few more recollections on my piano’s condition….1. If I play it on silent, everything seems to work pretty well. I think it is generally acceptable. 2.) When the piano is in normal mode, the volume of the piano can be controlled, but the accompaniment is very very soft. Basically non existent. However as I change the volume of the piano, the accompaniment does get proportionally louder, but no where near remotely acceptable.  

Thanks again. 

Glenn Smutny
G.SMUTNY@...
Show quoted textHide quoted text
> On Oct 28, 2016, at 10:46 AM, Kevin Goroway kgoroway@... [disklavier] <disklavier@yahoogroups.com> wrote:
> 
> 
> Late to this thread.  But I have a few suggestions before erasing everything...
> 
> #1) Have you checked the volume level on the speakers under the piano?  They each have individual volume controls...
> #2) Have you actually tried to adjust the volume of the accompaniment from within DKVBrowser (since the PRC needs batteries).  You click on the volume button to bring up the details.
> 
> The values that are displayed there are received directly from the piano.  If it says that the levels are at 127, then the piano thinks the levels are at 127.  If that's the case, I would be looking into the external speakers.  I can't imagine a case where they both fail simultaneously, so I'd guess it's not that...
> 
> 
> 
> 
> From: "Glenn Smutny G.SMUTNY@... <mailto:G.SMUTNY@COMCAST.net> [disklavier]" <disklavier@yahoogroups.com <mailto:disklavier@yahoogroups.com>>
> To: disklavier@yahoogroups.com <mailto:disklavier@yahoogroups.com> 
> Sent: Friday, October 28, 2016 10:54 AM
> Subject: Re: [disklavier] Mark IV reset
> 
>  
> Bill,
> Thank you very much for helping me with this. 
> 
> I would say that it very likely that I have had several devices connected at once. I do have the the iOS Controller app on my iPad and I do have a Droidlavier app on my Samsung phone. Could they have been all connected at the same. Very possibly! I can think of a holiday a few years back when I setup a playlist on my iMac, and then at the dinner table, had my cell phone at my side to adjust the overall volume level from the table. That same night, I could have used my iPad (only because it was right there and my phone was not with me at that point) as my sisters-in-law played the Piano so that I could record them. The dkvBrowser would have likely still be up on my iMac through all of this. 
> 
> Regarding the PRC100, I believe I can use it. (Although I need new batteries for both it and the tablet.) I know that I have gone into every menu item and attempted to adjust levels from that too. I have not had any luck with it. The same goes for the disklavier tablet. 
> 
> Thank you again. 
> 
> Glenn Smutny
> G.SMUTNY@... <mailto:G.SMUTNY@...>
> 
> 
> 
>> On Oct 27, 2016, at 7:40 PM, Bill Brandom billbrando@... <mailto:billbrando@...> [disklavier] <disklavier@yahoogroups.com <mailto:disklavier@yahoogroups.com>> wrote:
>> 
>> 
>> Glenn,
>> 
>> Are you still able to use your PRC100?
>> 
>> Bill
>> Love God. Love People. Make a difference.
>> 
>> 
>> On Oct 27, 2016, at 1:29 PM, Glenn Smutny G.SMUTNY@... <mailto:G.SMUTNY@...> [disklavier] <disklavier@yahoogroups.com <mailto:disklavier@yahoogroups.com>> wrote:
>> 
>>  
>> Hopefully this will get to Bill B.
>> 
>> I believe I am interested in a full software reset of my Mark IV.
>> 
>> I would hate to lose all of the music on my hard drive, but I am having problems with Volume levels being appropriate. Supporting back ground accompaniment is so soft that it can hardly be heard over the piano. I believe, but am uncertain that by using Kevin Goroway’s dkvBrowser on my iMac, might have caused this to happen. (No negative comments here about Kevin. His software works great!) I just think that somehow, some minor little nuance of the program, has messed up a setting on my piano. To date, I have been unable to figure it out. 
>> 
>> I am wondering if by completely removing the Mark IV software and replace it 100%, if I would once again have control of the systems volume levels.  
>> 
>> Any suggestions would be helpful. 
>> 
>> Glenn Smutny
>> G.SMUTNY@... <mailto:G.SMUTNY@...>
>> 
>> 
> 
> 
> 
> 
>

Re: [disklavier] Mark IV reset

2016-10-28 by Glenn Smutny

Thank you. I will try this this evening. 

Glenn Smutny
G.SMUTNY@...t
Show quoted textHide quoted text
> On Oct 28, 2016, at 11:04 AM, Kevin Goroway kgoroway@... [disklavier] <disklavier@yahoogroups.com> wrote:
> 
> 
> Sorry for the double post...I said I was late to the thread...and I was...I hadn't read this far back.
> 
> This is interesting...I've never heard of such a problem, or that the protocol had changed to make this less likely (I certainly never noticed a protocol change at all...).
> 
> The fact is that the protocol is exceedingly poorly designed, and the fact that it works as well as it does is mostly though the magic of software.  Both the PRC, and TRC (and DKVBrowser, and any other participant) needs to be keenly aware that there are others involved.  A better protocol could have avoided a whole lot of the problems that this causes...but I suspect that the tablet and handheld teams over in Japan were in some sort of competition to see whose controller would ship with the piano, and didn't concern themselves with the fact that both might end up being available.  Anyway, I'm guessing, and this is all speculation.  Back to the point.
> 
> The way the protocol works is a client says to the piano, for example:
> "Hey, make the volume 50."  (this is point to point, no other clients hear it)
> 
> The piano responds with:
> "Hey, everyone, the volume is now 50."  (this is *also* point to point, but the piano says it individually to every client who has connected)
> 
> There isn't much more to it.  Except, now software is involved...and, imagine, if you would, a piece of software that says, "Huh, that's odd, my user says the volume should be 75, not 50, so I'm going to tell the piano to make it 75."
> 
> And, now things appear broken. It feels like you have no control over the volume.
> 
> But, here's what I am getting at... software could be causing this issue.  Shut down everything.  Every piece of software that you have that connects to the piano.  Shut it down.  iOS/Android/Windows/PRC/TRC.  Make sure you get 'em all.
> 
> Reboot the piano.
> 
> Run DKVBrowser (or the PRC or TRC) and have a look at what the piano is announcing as the volume.  If it is 80, change it to 60.  And wait 5 seconds.  If it sticks, no one is arguing with you about the volume.  If the volume isn't appropriate for the level chosen, I would investigate other things as I mentioned in my prior post.
> 
> -Kevin
> 
> From: "Bill Brandom billbrando@... <mailto:billbrando@...> [disklavier]" <disklavier@yahoogroups.com <mailto:disklavier@yahoogroups.com>>
> To: disklavier@yahoogroups.com <mailto:disklavier@yahoogroups.com> 
> Sent: Thursday, October 27, 2016 11:32 PM
> Subject: Re: [disklavier] Mark IV reset
> 
>  
> Ken,
> 
> I agree with you. I kind of remember hearing of this problem and it had something to do with volume setting in the Disklavier iOS app. 
> 
> Bill
> Love God. Love People. Make a difference.
> 
> 
> On Oct 27, 2016, at 7:58 PM, ken@... <mailto:ken@ruda.us> [disklavier] <disklavier@yahoogroups.com <mailto:disklavier@yahoogroups.com>> wrote:
> 
>  
> I've seen this problem, too! I first noticed it when using the IOS remote. I'm wondering if it's being caused when you have more than one remote communicating with to your piano and a volume change on one remote does not successfully receive and execute notification of the change - creating an out of sync issue . And then the volume is adjusted it again on the other remote. 
> 
> I remember something about the software protocol was changed to optimize this communication protocol without the doublecheck and verifying all remotes were in sync before the I/O center made the change.  
> 
> Does this ring a bell with anyone? 
> 
> 
> 
>

Re: [disklavier] Mark IV reset

2016-10-28 by Kevin Goroway

Glenn, Thanks for your kind words.  Your post made me remember fondly those days of figuring that stuff out.  It was a real roller coaster as only a short time after I put out a working version did Yamaha release an update which added the secure handshake.  That was depressing, and took a good long time to figure out.  Good times.
Anyway, it sounds like, from your post, that you might have forgotten that the piano allows you to set the volume level of the "background" music separately from the main volume.  Is that the case?  This might be a very simple situation to rectify if that is what is going on.
Anyway, pressing the volume button will bring up the "Volume Details" view.   It may be docked somewhere, so look around to see where it is.  In that view there are four settings:
VoiceTone GeneratorAudioMicrophone 
Most importantly, there's a button at the bottom labeled "Reset".  That sets the piano back to 100,100,64,0 respectively.  I suspect that you will find (hopefully!!) that your "audio" is set somewhat lower than 64.
-Kevin
Show quoted textHide quoted text
      From: "Glenn Smutny G.SMUTNY@... [disklavier]" <disklavier@yahoogroups.com>
 To: disklavier@yahoogroups.com 
 Sent: Friday, October 28, 2016 12:22 PM
 Subject: Re: [disklavier] Mark IV reset
   
    Kevin,
Thanks for your input. Your program is excellent and thank you very much for creating it. I remember when you were creating it, and gave sort of a daily blow by blow report on what you were doing. Sniffing packets of network traffic - if I remember right! Darn near James Bond type stuff! Hah! Way too cool! 
I have checked the speakers below and those are fine. I am not sure I was aware of the clicking on the volume button…maybe I was, but I don’t remember. I will check this evening and let you know. 
Just a few more recollections on my piano’s condition….1. If I play it on silent, everything seems to work pretty well. I think it is generally acceptable. 2.) When the piano is in normal mode, the volume of the piano can be controlled, but the accompaniment is very very soft. Basically non existent. However as I change the volume of the piano, the accompaniment does get proportionally louder, but no where near remotely acceptable.  
Thanks again. 
Glenn SmutnyG.SMUTNY@...



On Oct 28, 2016, at 10:46 AM, Kevin Goroway kgoroway@... [disklavier] <disklavier@yahoogroups.com> wrote:

Late to this thread.  But I have a few suggestions before erasing everything...
#1) Have you checked the volume level on the speakers under the piano?  They each have individual volume controls...#2) Have you actually tried to adjust the volume of the accompaniment from within DKVBrowser (since the PRC needs batteries).  You click on the volume button to bring up the details.
The values that are displayed there are received directly from the piano.  If it says that the levels are at 127, then the piano thinks the levels are at 127.  If that's the case, I would be looking into the external speakers.  I can't imagine a case where they both fail simultaneously, so I'd guess it's not that...



From: "Glenn Smutny G.SMUTNY@... [disklavier]" <disklavier@yahoogroups.com>
To: disklavier@yahoogroups.com 
Sent: Friday, October 28, 2016 10:54 AM
Subject: Re: [disklavier] Mark IV reset

 Bill,Thank you very much for helping me with this. 
I would say that it very likely that I have had several devices connected at once. I do have the the iOS Controller app on my iPad and I do have a Droidlavier app on my Samsung phone. Could they have been all connected at the same. Very possibly! I can think of a holiday a few years back when I setup a playlist on my iMac, and then at the dinner table, had my cell phone at my side to adjust the overall volume level from the table. That same night, I could have used my iPad (only because it was right there and my phone was not with me at that point) as my sisters-in-law played the Piano so that I could record them. The dkvBrowser would have likely still be up on my iMac through all of this. 
Regarding the PRC100, I believe I can use it. (Although I need new batteries for both it and the tablet.) I know that I have gone into every menu item and attempted to adjust levels from that too. I have not had any luck with it. The same goes for the disklavier tablet. 
Thank you again. 
Glenn SmutnyG.SMUTNY@...



On Oct 27, 2016, at 7:40 PM, Bill Brandom billbrando@... [disklavier] <disklavier@yahoogroups.com> wrote:

Glenn,
Are you still able to use your PRC100?

Bill
Love God. Love People. Make a difference.

On Oct 27, 2016, at 1:29 PM, Glenn Smutny G.SMUTNY@... [disklavier] <disklavier@yahoogroups.com> wrote:

 Hopefully this will get to Bill B.

I believe I am interested in a full software reset of my Mark IV.

I would hate to lose all of the music on my hard drive, but I am having problems with Volume levels being appropriate. Supporting back ground accompaniment is so soft that it can hardly be heard over the piano. I believe, but am uncertain that by using Kevin Goroway’s dkvBrowser on my iMac, might have caused this to happen. (No negative comments here about Kevin. His software works great!) I just think that somehow, some minor little nuance of the program, has messed up a setting on my piano. To date, I have been unable to figure it out. 

I am wondering if by completely removing the Mark IV software and replace it 100%, if I would once again have control of the systems volume levels.  

Any suggestions would be helpful. 

Glenn Smutny
G.SMUTNY@...

Re: [disklavier] Mark IV reset

2016-10-30 by Bill Brandom

Glenn,


Any new information with your Mark IV volume problem? Hopefully, Kevin's suggestions have solved your issue. I remember someone else reporting this problem 6 or 7 years ago. If I remember correctly, the customer had made a volume change using the iOS app and the PRC100 could not override the volume setting. I had the customer check his iOS device and make the volume change from it.


Are your OMNI Outputs currently being used? One option would be to use those outputs instead of the OUTPUTS connected to your Mark IV speakers. 


Bill
Show quoted textHide quoted text
-----Original Message-----
From: Glenn Smutny G.SMUTNY@... [disklavier] <disklavier@yahoogroups.com>
To: disklavier <disklavier@yahoogroups.com>
Sent: Fri, Oct 28, 2016 9:25 am
Subject: Re: [disklavier] Mark IV reset



  
    
                  
Thank you. I will try this this evening. 


Glenn Smutny
G.SMUTNY@...







On Oct 28, 2016, at 11:04 AM, Kevin Goroway kgoroway@... [disklavier] <disklavier@yahoogroups.com> wrote:







Sorry for the double post...I said I was late to t he thread...and I was...I hadn't read this far back.


This is interesting...I've never heard of such a problem, or that the protocol had changed to make this less likely (I certainly never noticed a protocol change at all...).


The fact is that the protocol is exceedingly poorly designed, and the fact that it works as well as it does is mostly though the magic of software.  Both the PRC, and TRC (and DKVBrowser, and any other participant) needs to be keenly aware that there are others involved.  A better protocol could have avoided a whole lot of the problems that this causes...but I suspect that the tablet and handheld teams over in Japan were in some sort of competition to see whose controller would ship with the piano, and didn't concern themselves with the fact that both might end up being avai lable.  Anyway, I'm guessing, and this is all speculation.  Back to the point.


The way the protocol works is a client says to the piano, for example:
"Hey, make the volume 50."  (this is point to point, no other clients hear it)


The piano responds with:
"Hey, everyone, the volume is now 50." &n bsp;(this is *also* point to point, but the piano says it individually to every client who has connected)


There isn't much more to it.  Except, now software is involved...and, imagine, if you would, a piece of software that says, "Huh, that's odd, my user says the volume should be 75, not 50, so I'm going to tell the piano to make it 75."


And, now things appear broken. It feels like you have no control over the volume.


But, here's what I am getting at... software could be causing this issue.  Shut dow n everything.  Every piece of software that you have that connects to the piano.  Shut it down.  iOS/Android/Windows/PRC/TRC.  Make sure you get 'em all.


Reboot the piano.


Run DKVBrowser (or the PRC or TRC) and have a look at what the piano is announcing as the volume.  If it is 80, change it to 60.  And wait 5 seconds.  If it sticks, no one is arguing with you about the volume.  If the volume isn't appropriate for the level chosen, I would investigate other things as I mentioned in my prior post.


-Kevin





From: "Bill Brandom billbrando@... [disklavier]" <disklavier@yahoogroups.com>
To: disklavier@yahoogroups.com 
Sent: Thursday, October 27, 2016 11:32 PM
Subject: Re: [disklavier] Mark IV reset



 


Ken,


I agree with you. I kind of remember hearing of this problem and it had something to do with volume setting in the Disklavier iOS app. 


Bill

Love God. Love People. Make a difference.




On Oct 27, 2016, at 7:58 PM, ken@... [disklavier] <disklavier@yahoogroups.com> wrote:


 
I've seen this problem, too! I first noticed it when using the IOS remote. I'm wondering if it's being caused when you have more than one remote communicating with to your piano and a volume change on one remote does not successfully receive and execute notification of the change - creating an out of sync issue . And then the volume is adjusted it again on the other remote. 


I remember something about the  software protocol was changed to optimize this communication protocol without the doublecheck and verifying all remotes were in sync before the I/O center made the change.  


Does this ring a bell with anyone?

Re: [disklavier] Mark IV reset

2016-11-01 by Glenn Smutny

HI Bill and Kevin,

Thanks for following up on this with me. Now that I have Kevin's software pulled up on my iMac and successfully communicating with the piano, I do recall about the volume detail coming up when you press the "Volume" button at the upper left of the screen. When I originally opened it, all of the volumes were set at 126 - full volume. I hit the reset, and the volumes reset as would be expected - 100, 100, 64, 0....on the screen only. The volume of the piano and supporting accompaniment are still miles apart. One thing I also noticed, was when only playing a soundtrack background (or CD only accompaniment disk) by itself, the volume never is very loud. As I type, I am about 20 feet from the center of the piano, and on a scale of 1 to 10, I would put it at about 1 1/2. The noise the keys make when playing in silent mode are actually louder.

It truly is like the speakers have been turned way down, but I have checked them again, and they are set to full volume on both Line 1 and 2 of each speaker. And each speaker is working. The two EQ knobs on the left of each speaker are centered at 12:00.

My Omni outputs are not currently being used. If you think that might provide a resolution, I will try. I see I will have to get a 1/4" phone to RCA adapter. I will try that tomorrow. But there is still something wrong with how my piano is operating.

Regarding the picture below, should the Audio Volume Adjust be at -30%? When I try to change it to a positive value, it still doesn't seem to make much difference. And it seems to vary from track to track.


One other question regarding the USB port. IS it possible to install a 256 GB flash drive for additional "hard drive like" storage? What are the drawbacks? Or if this is going to require that I start from scratch, that I change the drive to a SSD of some larger size?

Thanks as always,

Glenn





On Oct 30, 2016, at 1:40 PM, Bill Brandom billbrando@... [disklavier] wrote:

Glenn,


Any new information with your Mark IV volume problem? Hopefully, Kevin's suggestions have solved your issue. I remember someone else reporting this problem 6 or 7 years ago. If I remember correctly, the customer had made a volume change using the iOS app and the PRC100 could not override the volume setting. I had the customer check his iOS device and make the volume change from it.

Are your OMNI Outputs currently being used? One option would be to use those outputs instead of the OUTPUTS connected to your Mark IV speakers.

Bill


-----Original Message-----
Show quoted textHide quoted text
From: Glenn Smutny G.SMUTNY@... [disklavier] <disklavier@yahoogroups.com>
To: disklavier <disklavier@yahoogroups.com>
Sent: Fri, Oct 28, 2016 9:25 am
Subject: Re: [disklavier] Mark IV reset

Thank you. I will try this this evening.

Glenn Smutny



On Oct 28, 2016, at 11:04 AM, Kevin Goroway kgoroway@... [disklavier] <disklavier@...m> wrote:


Sorry for the double post...I said I was late to t he thread...and I was...I hadn't read this far back.

This is interesting...I've never heard of such a problem, or that the protocol had changed to make this less likely (I certainly never noticed a protocol change at all...).

The fact is that the protocol is exceedingly poorly designed, and the fact that it works as well as it does is mostly though the magic of software. Both the PRC, and TRC (and DKVBrowser, and any other participant) needs to be keenly aware that there are others involved. A better protocol could have avoided a whole lot of the problems that this causes...but I suspect that the tablet and handheld teams over in Japan were in some sort of competition to see whose controller would ship with the piano, and didn't concern themselves with the fact that both might end up being avai lable. Anyway, I'm guessing, and this is all speculation. Back to the point.

The way the protocol works is a client says to the piano, for example:
"Hey, make the volume 50." (this is point to point, no other clients hear it)

The piano responds with:
"Hey, everyone, the volume is now 50." &n bsp;(this is *also* point to point, but the piano says it individually to every client who has connected)

There isn't much more to it. Except, now software is involved...and, imagine, if you would, a piece of software that says, "Huh, that's odd, my user says the volume should be 75, not 50, so I'm going to tell the piano to make it 75."

And, now things appear broken. It feels like you have no control over the volume.

But, here's what I am getting at... software could be causing this issue. Shut dow n everything. Every piece of software that you have that connects to the piano. Shut it down. iOS/Android/Windows/PRC/TRC. Make sure you get 'em all.

Reboot the piano.

Run DKVBrowser (or the PRC or TRC) and have a look at what the piano is announcing as the volume. If it is 80, change it to 60. And wait 5 seconds. If it sticks, no one is arguing with you about the volume. If the volume isn't appropriate for the level chosen, I would investigate other things as I mentioned in my prior post.

-Kevin

From: "Bill Brandom billbrando@... [disklavier]" <disklavier@yahoogroups.com>
To: disklavier@yahoogroups.com
Sent: ;Thursday, October 27, 2016 11:32 PM
Subject: Re: [disklavier] Mark IV reset

Ken,

I agree with you. I kind of remember hearing of this problem and it had something to do with volume setting in the Disklavier iOS app.

Bill
Love God. Love People. Make a difference.


On Oct 27, 2016, at 7:58 PM, ken@... [disklavier] <disklavier@yahoogroups.com> wrote:

I've seen this problem, too! I first noticed it when using the IOS remote. I'm wondering if it's being caused when you have more than one remote communicating with to your piano and a volume change on one remote does not successfully receive and execute notification of the change - creating an out of sync issue . And then the volume is adjusted it again on the other remote.

I remember something about the software protocol was changed to optimize this communication protocol without the doublecheck and verifying all remotes were in sync before the I/O center made the change.

Does this ring a bell with anyone?






Attachments

Re: [disklavier] Mark IV reset

2016-11-01 by ken@...

Glenn,

From what you are now describing with the piano in quiet mode and the volume at max almost sounds like the same issue I experienced with a piano in a hospital lobby that played several hours every day.

At first I had no volume IN SILENT mode at all. I talked to Martin at Yamaha Disklavier support and he had me play a song in silent mode while I crawled under the piano to put my ear next to the speakers. I could just barely hear the music. Then he walked me through reseting some options in the Disklavier's setup screen with the PRC100. Then finally we turned the volume level on everything to maximum and adjusted each speaker for maximum sound and ended up with something like you described - which was still very soft! Like background music...

Turned out that Martin thought the "Panel Board" - Part# WC704701 - was going bad. I'm not sure the Hospital ever replaced the board, since the volume I obtained was sufficient for their needs at the time.

If connecting the speakers to OMNI-OUT you may need to adjust the settings in the Audio section of the Disklavie's Setup screen using the PRC-100 to adjust the OMNI-OUT port's configuration. It has a couple options to play with.

I hope this workaround solves your issue and you are able to drive your speakers at an acceptable volume level.

Best of Luck and Let us know how it turns out!

Thanks!

-Ken

Re: [disklavier] Re: Mark IV reset

2016-11-01 by Glenn Smutny

Thanks Ken,
 
I appreciate your input. I will let you know how the Omni Out works. 

Glenn Smutny
G.SMUTNY@...
Show quoted textHide quoted text
> On Nov 1, 2016, at 9:44 AM, ken@... [disklavier] <disklavier@yahoogroups.com> wrote:
> 
> Glenn, 
> 
> 
> From what you are now describing with the piano in quiet mode and the volume at max almost sounds like the same issue I experienced with a piano in a hospital lobby that played several hours every day. At first I had no volume IN SILENT mode at all. I talked to Martin at Yamaha Disklavier support and he had me play a sing in silent mode and crawl under the piano. I could just barely hear the music. Then he walked me through reseting some options in the Disklavier's setup screen with the PRC100. Then finally we turned the volume level on everything to maximum and adjusted each speaker for maximum sound and ended up with something like you described - which was very soft!   
> 
> Turned out that Martin thought the "Panel Board" - Part# WC704701 - was going bad.  I'm not sure the Hospital ever replaced the board, since the volume I obtained was sufficient for their needs at the time.  
> 
> If connecting the speakers to OMNI-OUT you may need to adjust the settings in the Audio section of the Disklavie's Setup screen using the PRC-100 to adjust the OMNI-OUT port's configuration. It has a couple options to play with.
> 
> I hope this workaround solves your issue and you are able to drive your speakers at an acceptable volume level.
> 
> Best of Luck and Let us know how it turns out! 
> 
> Thanks! 
> 
> -Ken
> 
> 
> 
> 
>

Re: [disklavier] Mark IV reset [1 Attachment]

2016-11-01 by Bill Brandom

Glenn, 

Try using the OMNI OUTS and go into settings and bring your OMNI OUT volume to a 100 and see if this makes a difference.

Yes, you can attach a FAT formatted flash drive to the piano. No drawbacks other than the fact that the Mark IV can only see MIDI files on this drive, not audio.

Bill
Love God. Love People. Make a difference.


On Oct 31, 2016, at 8:29 PM, Glenn Smutny G.SMUTNY@... [disklavier] <disklavier@yahoogroups.com> wrote:

[Attachment(s) from Glenn Smutny included below]
HI Bill and Kevin, 


Thanks for following up on this with me. Now that I have Kevin's software pulled up on my iMac and successfully communicating with the piano, I do recall about the volume detail coming up when you press the "Volume" button at the upper left of the screen. When I originally opened it, all of the volumes were set at 126 - full volume. I hit the reset, and the volumes reset as would be expected - 100, 100, 64, 0....on the screen only. The volume of the piano and supporting  accompaniment are still miles apart.  One thing I also noticed, was when only playing a soundtrack background (or CD only accompaniment disk)  by itself, the volume never is very loud. As I type, I am about 20 feet from the center of the piano, and on a scale of 1 to 10, I would put it at about 1 1/2. The noise the keys make when playing in silent mode are actually louder. 

It truly is like the speakers have been turne d way down, but I have checked them again, and they are set to full volume on both Line 1 and 2 of each speaker. And each speaker is working. The two EQ knobs on the left of each speaker are centered at 12:00. 

My Omni outputs are not currently being used. If you think that might provide a resolution, I will try. I see I will have to get a 1/4" phone to RCA adapter. I will try that tomorrow. But there is still something wrong with how my piano is operating. 

Regarding the picture below, should the Audio Volume Adjust be at -30%? When I try to change it to a positive value, it still doesn't seem to make much difference. And it seems to vary from track to track. 

<PastedGraphic-1.tiff>

One other question regarding the USB port. IS it possible to install a 256 GB flash drive for additional "hard drive like" storage? What are the drawbacks? Or if this is going to require that I start from scratch, that I change the drive to a SSD of some larger size?  

Thanks as always, 

Glenn 
Show quoted textHide quoted text
> On Oct 30, 2016, at 1:40 PM, Bill Brandom billbrando@... [disklavier] wrote:
> 
>  
> Glenn,
> 
> 
> Any new information with your Mark IV volume problem? Hopefully, Kevin's suggestions have solved your issue. I remember someone else reporting this problem 6 or 7 years ago. If I remember correctly, the customer had made a volume change using the iOS app and the PRC100 could not override the volume setting. I had the customer check his iOS device and make the volume change from it.
> 
> Are your OMNI Outputs currently being used? One option would be to use those outputs instead of the OUTPUTS connected to your Mark IV speakers. 
> 
> Bill
> 
> 
> -----Original Message-----
> From: Glenn Smutny G.SMUTNY@COMCAST.net [disklavier] <disklavier@yahoogroups.com>
> To: disklavier <disklavier@yahoogroups.com>
> Sent: Fri, Oct 28, 2016 9:25 am
> Subject: Re: [disklavier] Mark IV reset
> 
>  
> Thank you. I will try this this evening. 
> 
> Glenn Smutny
> G.SMUTNY@...
> 
> 
> 
> On Oct 28, 2016, at 11:04 AM, Kevin Goroway kgoroway@... [disklavier] <disklavier@...m> wrote:
> 
> 
> Sorry for the double post...I said I was late to t he thread...and I was...I hadn't read this far back.
> 
> This is interesting...I've never heard of such a problem, or that the protocol had changed to make this less likely (I certainly never noticed a protocol change at all...).
> 
> The fact is that the protocol is exceedingly poorly designed, and the fact that it works as well as it does is mostly though the magic of software.  Both the PRC, and TRC (and DKVBrowser, and any other participant) needs to be keenly aware that there are others involved.  A better protocol could have avoided a whole lot of the problems that this causes...but I suspect that the tablet and handheld teams over in Japan were in some sort of competition to see whose controller would ship with the piano, and didn't concern themselves with the fact that both might end up being avai lable.  Anyway, I'm guessing, and this is all speculation.  Back to the point.
> 
> The way the protocol works is a client says to the piano, for example:
> "Hey, make the volume 50."  (this is point to point, no other clients hear it)
> 
> The piano responds with:
> "Hey, everyone, the volume is now 50." &n bsp;(this is *also* point to point, but the piano says it individually to every client who has connected)
> 
> There isn't much more to it.  Except, now software is involved...and, imagine, if you would, a piece of software that says, "Huh, that's odd, my user says the volume should be 75, not 50, so I'm going to tell the piano to make it 75."
> 
> And, now things appear broken. It feels like you have no control over the volume.
> 
> But, here's what I am getting at... software could be causing this issue.  Shut dow n everything.  Every piece of software that you have that connects to the piano.  Shut it down.  iOS/Android/Windows/PRC/TRC.  Make sure you get 'em all.
> 
> Reboot the piano.
> 
> Run DKVBrowser (or the PRC or TRC) and have a look at what the piano is announcing as the volume.  If it is 80, change it to 60.  And wait 5 seconds.  If it sticks, no one is arguing with you about the volume.  If the volume isn't appropriate for the level chosen, I would investigate other things as I mentioned in my prior post.
> 
> -Kevin
> 
> From: "Bill Brandom billbrando@... [disklavier]" <disklavier@yahoogroups.com>
> To: disklavier@yahoogroups.com 
> Sent: Thursday, October 27, 2016 11:32 PM
> Subject: Re: [disklavier] Mark IV reset
> 
>  
> Ken,
> 
> I agree with you. I kind of remember hearing of this problem and it had something to do with volume setting in the Disklavier iOS app. 
> 
> Bill
> Love God. Love People. Make a difference.
> 
> 
> On Oct 27, 2016, at 7:58 PM, ken@... [disklavier] <disklavier@yahoogroups.com> wrote:
> 
>  
> I've seen this problem, too! I first noticed it when using the IOS remote. I'm wondering if it's being caused when you have more than one remote communicating with to your piano and a volume change on one remote does not successfully receive and execute notification of the change - creating an out of sync issue . And then the volume is adjusted it again on the other remote. 
> 
> I remember something about the software protocol was changed to optimize this communication protocol without the doublecheck and verifying all remotes were in sync before the I/O center made the change.  
> 
> Does this ring a bell with anyone? 
> 
> 
> 
> 
>

Re: [disklavier] Mark IV reset

2016-11-01 by Kevin Goroway

The biggest drawback of the flash drive is that you don't really get "hard drive like" storage.
The piano builds a table in the database for the content on the external drive, and you can do things like edit the names, etc. like you would expect....But it loves to drop the table entirely and start over again if you ever decide to remove the drive and insert it again, even with zero changes.  It may even do this if you reboot the piano, I forget. I would never suggest that someone use one as real long term external storage due to this defect.  What they should have done upon re-insertion of the device is take some time to figure out what it thinks is there is there, and to add entries for anything new that it finds.  Oh well.
Show quoted textHide quoted text
      From: "Bill Brandom billbrando@... [disklavier]" <disklavier@yahoogroups.com>
 To: disklavier@yahoogroups.com 
 Sent: Tuesday, November 1, 2016 12:52 PM
 Subject: Re: [disklavier] Mark IV reset
   
    Glenn, 
Try using the OMNI OUTS and go into settings and bring your OMNI OUT volume to a 100 and see if this makes a difference.
Yes, you can attach a FAT formatted flash drive to the piano. No drawbacks other than the fact that the Mark IV can only see MIDI files on this drive, not audio.

Bill
Love God. Love People. Make a difference.

On Oct 31, 2016, at 8:29 PM, Glenn Smutny G.SMUTNY@... [disklavier] <disklavier@yahoogroups.com> wrote:

    HI Bill and Kevin, 
Thanks for following up on this with me. Now that I have Kevin's software pulled up on my iMac and successfully communicating with the piano, I do recall about the volume detail coming up when you press the "Volume" button at the upper left of the screen. When I originally opened it, all of the volumes were set at 126 - full volume. I hit the reset, and the volumes reset as would be expected - 100, 100, 64, 0....on the screen only. The volume of the piano and supporting  accompaniment are still miles apart.  One thing I also noticed, was when only playing a soundtrack background (or CD only accompaniment disk)  by itself, the volume never is very loud. As I type, I am about 20 feet from the center of the piano, and on a scale of 1 to 10, I would put it at about 1 1/2. The noise the keys make when playing in silent mode are actually louder. 
It truly is like the speakers have been turne d way down, but I have checked them again, and they are set to full volume on both Line 1 and 2 of each speaker. And each speaker is working. The two EQ knobs on the left of each speaker are centered at 12:00. 
My Omni outputs are not currently being used. If you think that might provide a resolution, I will try. I see I will have to get a 1/4" phone to RCA adapter. I will try that tomorrow. But there is still something wrong with how my piano is operating. 
Regarding the picture below, should the Audio Volume Adjust be at -30%? When I try to change it to a positive value, it still doesn't seem to make much difference. And it seems to vary from track to track. 
<PastedGraphic-1.tiff>
One other question regarding the USB port. IS it possible to install a 256 GB flash drive for additional "hard drive like" storage? What are the drawbacks? Or if this is going to require that I start from scratch, that I change the drive to a SSD of some larger size?  
Thanks as always, 
Glenn 




On Oct 30, 2016, at 1:40 PM, Bill Brandom billbrando@... [disklavier] wrote:

   Glenn,
Any new information with your Mark IV volume problem? Hopefully, Kevin's suggestions have solved your issue. I remember someone else reporting this problem 6 or 7 years ago. If I remember correctly, the customer had made a volume change using the iOS app and the PRC100 could not override the volume setting. I had the customer check his iOS device and make the volume change from it.
Are your OMNI Outputs currently being used? One option would be to use those outputs instead of the OUTPUTS connected to your Mark IV speakers. 
Bill

-----Original Message-----
From: Glenn Smutny G.SMUTNY@... [disklavier] <disklavier@yahoogroups.com>
To: disklavier <disklavier@yahoogroups.com>
Sent: Fri, Oct 28, 2016 9:25 am
Subject: Re: [disklavier] Mark IV reset

    Thank you. I will try this this evening. 
Glenn SmutnyG.SMUTNY@COMCAST.net



On Oct 28, 2016, at 11:04 AM, Kevin Goroway kgoroway@... [disklavier] <disklavier@yahoogroups.com> wrote:

Sorry for the double post...I said I was late to t he thread...and I was...I hadn't read this far back.
This is interesting...I've never heard of such a problem, or that the protocol had changed to make this less likely (I certainly never noticed a protocol change at all...).
The fact is that the protocol is exceedingly poorly designed, and the fact that it works as well as it does is mostly though the magic of software.  Both the PRC, and TRC (and DKVBrowser, and any other participant) needs to be keenly aware that there are others involved.  A better protocol could have avoided a whole lot of the problems that this causes...but I suspect that the tablet and handheld teams over in Japan were in some sort of competition to see whose controller would ship with the piano, and didn't concern themselves with the fact that both might end up being avai lable.  Anyway, I'm guessing, and this is all speculation.  Back to the point.
The way the protocol works is a client says to the piano, for example:"Hey, make the volume 50."  (this is point to point, no other clients hear it)
The piano responds with:"Hey, everyone, the volume is now 50." &n bsp;(this is *also* point to point, but the piano says it individually to every client who has connected)
There isn't much more to it.  Except, now software is involved...and, imagine, if you would, a piece of software that says, "Huh, that's odd, my user says the volume should be 75, not 50, so I'm going to tell the piano to make it 75."
And, now things appear broken. It feels like you have no control over the volume.
But, here's what I am getting at... software could be causing this issue.  Shut dow n everything.  Every piece of software that you have that connects to the piano.  Shut it down.  iOS/Android/Windows/PRC/TRC.  Make sure you get 'em all.
Reboot the piano.
Run DKVBrowser (or the PRC or TRC) and have a look at what the piano is announcing as the volume.  If it is 80, change it to 60.  And wait 5 seconds.  If it sticks, no one is arguing with you about the volume.  If the volume isn't appropriate for the level chosen, I would investigate other things as I mentioned in my prior post.
-Kevin

From: "Bill Brandom billbrando@... [disklavier]" <disklavier@yahoogroups.com>
To: disklavier@yahoogroups.com 
Sent: Thursday, October 27, 2016 11:32 PM
Subject: Re: [disklavier] Mark IV reset

 Ken,
I agree with you. I kind of remember hearing of this problem and it had something to do with volume setting in the Disklavier iOS app. 

Bill
Love God. Love People. Make a difference.

On Oct 27, 2016, at 7:58 PM, ken@ruda.us [disklavier] <disklavier@yahoogroups.com> wrote:

 I've seen this problem, too! I first noticed it when using the IOS remote. I'm wondering if it's being caused when you have more than one remote communicating with to your piano and a volume change on one remote does not successfully receive and execute notification of the change - creating an out of sync issue . And then the volume is adjusted it again on the other remote. 
I remember something about the software protocol was changed to optimize this communication protocol without the doublecheck and verifying all remotes were in sync before the I/O center made the change.  
Does this ring a bell with anyone?

Re: [disklavier] Mark IV reset [1 Attachment]

2016-12-18 by epazandak@...

I have what I think is the same problem with my DC2M4. One day the speakers just stopped working from low output. I put an amplifier between the output and the speakers, but I've get noise along with it. I also called technical support at Yamaha, and though they were very nice, they didn't really have any ideas about how to fix it. I would love to know how to fix this.

Re: Mark IV reset

2017-01-08 by jnardone_pdx@...

Maybe not the same problem as your DC2M4, but my speaker volume also wasn't working either on my Mark IV (volume remained low). I ended up replacing the amplifier board in the controller (item WC704701, PANEL CIRCUIT BOARD MK4, Yamaha service (714) 522-9011 ). I replaced the board myself, but the part alone was $600. Not cheap, but 1/2 cost the local dealer was asking for the same repair. It wasn't hard, but I have some experience with building my own PCs.

Move to quarantaine

This moves the raw source file on disk only. The archive index is not changed automatically, so you still need to run a manual refresh afterward.