Elektron Musical Instruments

This is my sad MD story - read it carefully before making an
investment decision: 

I received my MD on the 19th April and was pretty happy with it,
initially. After a few days I found that it crashed extraordinarily
often (sometimes more than once per hour even when I wasn´t even
using it actively). I contacted Elektron and they said I´d have to
send it back which I did on the 26th April.

- On the 29th, I received an eMail stating that my MD would be
"working flawlessly". 
- On the 08th May, I received an eMail stating that they discovered
the problem - it´s a heat issue that affects the current batch and
they´d hopefully be able to send me a new one on the 10th. 
- On the 15th May, I was told they´d return the repaired unit on
the 16th so I´d have it back on the 17th. 
- On the 23rd, I received an eMail stating that they´d ship me a
brand new unit on the 24th which I´d receive on the 27th. 

Now they have my money, they have my MD and they can´t even be
bothered to reply with more empty promises anymore. In a few days, I
will go through this issue with my lawyer. 

kenny

> - On the 08th May, I received an eMail stating that they discovered
> the problem - it´s a heat issue that affects the current batch and
> they´d hopefully be able to send me a new one on the 10th.
> - On the 15th May, I was told they´d return the repaired unit on
> the 16th so I´d have it back on the 17th.
> - On the 23rd, I received an eMail stating that they´d ship me a
> brand new unit on the 24th which I´d receive on the 27th.
>
> Now they have my money, they have my MD and they can´t even be
> bothered to reply with more empty promises anymore. In a few days, I
> will go through this issue with my lawyer.
>

Think about this:
the current batch of MD is affected by a heat problem: probably they 
have been supplied with a defective component, because i don't think 
that they have changed the internal design since the first MD were built.
So Elektron hasn't got any full working MD right now...
Let them receive new working parts and build new MD!
Elektron guys are great, I never had a problem with their support; but 
keep in mind that it's really a small company... they even run out of MD 
some time ago! Let them solve the problem.
And believe me... my MD (an older one) has NEVER crashed. The OS is 
stable and fully working.
Wait a few days more, you won't regret it.

on 5/28/02 4:36 PM, D.E at erase@... wrote:

> (lawyer  ???  damn americans... (some people will probably hate me now...
> *LOL*)

Hey Einstein- .au means "Australia"

=P

BTW- I think this guy crying about contacting a lawyer is lame. If you are
pissed- just contact your credit card company and dispute the charge. Coming
on to the Elektron list to tell people "not to buy" Elektron products is
totally unnecessary, and very childish, IMO.

Elektron has proven, time and time again, that they are a reputable company
with excellent technical support.

-d

now imagine someone would take your non-crashing MD away and just not
return it to you. he would tell you he´ll return it to you and time
after time, you would find out that he obviously couldn´t care
less. 

you would be SO satisfied with your non-crashing MD that you
wouldn´t feel the need to receive it back and actually be able to
USE it ? :p

kenny

--- In elektron-users@y..., "D.E" <erase@a...> wrote:
> Yeah, wait! My MD has never crashed either.
> 
> Elektron guys are great!
> 
> (lawyer  ???  damn americans... (some people will probably hate me
now...  *LOL*)
> 
> d
> 
> 
> 
> > - On the 08th May, I received an eMail stating that they
discovered
> > the problem - it´s a heat issue that affects the current batch
and
> > they´d hopefully be able to send me a new one on the 10th.
> > - On the 15th May, I was told they´d return the repaired unit
on
> > the 16th so I´d have it back on the 17th.
> > - On the 23rd, I received an eMail stating that they´d ship me
a
> > brand new unit on the 24th which I´d receive on the 27th.
> >
> > Now they have my money, they have my MD and they can´t even be
> > bothered to reply with more empty promises anymore. In a few
days, I
> > will go through this issue with my lawyer.
> >
> 
> Think about this:
> the current batch of MD is affected by a heat problem: probably
they 
> have been supplied with a defective component, because i don't
think 
> that they have changed the internal design since the first MD were
built.
> So Elektron hasn't got any full working MD right now...
> Let them receive new working parts and build new MD!
> Elektron guys are great, I never had a problem with their support;
but 
> keep in mind that it's really a small company... they even run out
of MD 
> some time ago! Let them solve the problem.
> And believe me... my MD (an older one) has NEVER crashed. The OS is 
> stable and fully working.
> Wait a few days more, you won't regret it.
> 
> 
> 
>  
> 
> Your use of Yahoo! Groups is subject to http://d
ocs.yahoo.com/info/terms/

on 5/28/02 4:29 PM, David Wolf at david@... wrote:

> on to the Elektron list to tell people "not to buy" Elektron products

Correction- he never said not to buy them - he just issued a warning. My
mistake. 

Sorry d00d!

-d

Yeah, wait! My MD has never crashed either.

Elektron guys are great!

(lawyer  ???  damn americans... (some people will probably hate me now...  *LOL*)

d



> - On the 08th May, I received an eMail stating that they discovered
> the problem - it´s a heat issue that affects the current batch and
> they´d hopefully be able to send me a new one on the 10th.
> - On the 15th May, I was told they´d return the repaired unit on
> the 16th so I´d have it back on the 17th.
> - On the 23rd, I received an eMail stating that they´d ship me a
> brand new unit on the 24th which I´d receive on the 27th.
>
> Now they have my money, they have my MD and they can´t even be
> bothered to reply with more empty promises anymore. In a few days, I
> will go through this issue with my lawyer.
>

Think about this:
the current batch of MD is affected by a heat problem: probably they 
have been supplied with a defective component, because i don't think 
that they have changed the internal design since the first MD were built.
So Elektron hasn't got any full working MD right now...
Let them receive new working parts and build new MD!
Elektron guys are great, I never had a problem with their support; but 
keep in mind that it's really a small company... they even run out of MD 
some time ago! Let them solve the problem.
And believe me... my MD (an older one) has NEVER crashed. The OS is 
stable and fully working.
Wait a few days more, you won't regret it.



 

Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

Damn, I hate lawyers.

Even if the MD is a not perfectly built instrument,
it has definitely qualities that NO other machine has.
And it\ufffds worth it\ufffds money.

Let me tell you something:
I just bought an Akai MPC 4000 for app. $ 4000 .
You know what? Most basic functions don\ufffdt work because
the OS is not ready by far. But I\ufffdm no beta tester.
I had to put it in the corner because you can\ufffdt work with that crap.

Another story:
I had a EMU E5000 ultra and a 32MB ROM Chip.
The ROM cost $500 and it NEVER worked.
So I had to send in the chip together with my E5000.
I am waiting for 7 (!) months to get my Machine back now,
and the answer is: "EMU is like that, we don\ufffdt know when it will come".


best regards
Splank




-----Urspr\ufffdngliche Nachricht-----
Von: D.E [mailto:erase@...]
Gesendet: Dienstag, 28. Mai 2002 22:37
An: elektron-users@yahoogroups.com
Betreff: Re: [elektron] potential MD buyers beware (read in)


Yeah, wait! My MD has never crashed either.

Elektron guys are great!

(lawyer  ???  damn americans... (some people will probably hate me now...
*LOL*)

d



> - On the 08th May, I received an eMail stating that they discovered
> the problem - it\ufffds a heat issue that affects the current batch and
> they\ufffdd hopefully be able to send me a new one on the 10th.
> - On the 15th May, I was told they\ufffdd return the repaired unit on
> the 16th so I\ufffdd have it back on the 17th.
> - On the 23rd, I received an eMail stating that they\ufffdd ship me a
> brand new unit on the 24th which I\ufffdd receive on the 27th.
>
> Now they have my money, they have my MD and they can\ufffdt even be
> bothered to reply with more empty promises anymore. In a few days, I
> will go through this issue with my lawyer.
>

Think about this:
the current batch of MD is affected by a heat problem: probably they
have been supplied with a defective component, because i don't think
that they have changed the internal design since the first MD were built.
So Elektron hasn't got any full working MD right now...
Let them receive new working parts and build new MD!
Elektron guys are great, I never had a problem with their support; but
keep in mind that it's really a small company... they even run out of MD
some time ago! Let them solve the problem.
And believe me... my MD (an older one) has NEVER crashed. The OS is
stable and fully working.
Wait a few days more, you won't regret it.





Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/








Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

> BTW- I think this guy crying about contacting a lawyer is lame. If
you are
> pissed- just contact your credit card company and dispute the
charge. Coming
> on to the Elektron list to tell people "not to buy" Elektron
products is
> totally unnecessary, and very childish, IMO.

personally, i find it pretty "lame" to try and attack valid and
provable criticism the way you are doing it. 

its "unnecessary" to post and warn potential buyers of what
"surprises" may be in stock for them, oh its even "childish" to try
and give a perspective different from "wow everything is great" ?
pardon me then. I made the post in the best intention - to warn (yes,
warn) others to be aware of what things *could* (not "will") happen. 

> Elektron has proven, time and time again, that they are a reputable
company
> with excellent technical support.

I feel qualified to judge the "excellent support" but it wouldn´t
be in line with your opinion so I better shut up. 

kenny

> now imagine someone would take your non-crashing MD away and just not
> return it to you. he would tell you he´ll return it to you and time
> after time, you would find out that he obviously couldn´t care
> less.

That's the point. I don't think that Elektron "couldn't care less".
They are surely working on the problem (which affects many users) and 
obviously want to solve it.
If the problem is a defective component, then they could be waiting to 
receive a new batch of fully functional ones... then they will test the 
new MD to check if the problem is still there.
Your MD will come back, fully functional, as mine is; but it obviously 
takes some time.

Anyway, I can understand your disappointment; but, if you want the BEST 
drum machine, you only can wait. I don't think that Elektron will steal 
your money :-)
If you prefer, try asking them a refund, then you could buy a new MD 
when they will be available.
I don't think you'll need a lawyer at all.

on 5/28/02 4:46 PM, kenny_garlic at kenny_garlic@... wrote:

>> BTW- I think this guy crying about contacting a lawyer is lame. If
> you are
>> pissed- just contact your credit card company and dispute the
> charge. Coming
>> on to the Elektron list to tell people "not to buy" Elektron
> products is
>> totally unnecessary, and very childish, IMO.
> 
> personally, i find it pretty "lame" to try and attack valid and
> provable criticism the way you are doing it.

You criticism is valid, but the archives tell a different story. Elektron is
well-known for it's top notch customer service.

What I am saying is that your case appears to be the exception, and not the
rule. 
 
> its "unnecessary" to post and warn potential buyers of what
> "surprises" may be in stock for them, oh its even "childish" to try
> and give a perspective different from "wow everything is great" ?

See my apology post that proceeded your reply. I misread your original post-
and apologized. No harm was intended.

> pardon me then. I made the post in the best intention - to warn (yes,
> warn) others to be aware of what things *could* (not "will") happen.

See above.
 
> I feel qualified to judge the "excellent support" but it wouldn´t
> be in line with your opinion so I better shut up.

Again, check the archives, or any of the review sites out there. Elektron
consistently gets high marks. Your experience is different, and it sucks,
but it doesn't appear to be the way they normally operate.

Again, my apology for misreading your original post.

-d

I must now go to the "corner of shame"  (old swedish tradition)

See you in a couple of months.

d
----- Original Message ----- 

From: "David Wolf" <david@...>
To: <elektron-users@yahoogroups.com>
Sent: Tuesday, May 28, 2002 10:29 PM
Subject: Re: [elektron] potential MD buyers beware (read in)


> on 5/28/02 4:36 PM, D.E at erase@... wrote:
> 
> > (lawyer  ???  damn americans... (some people will probably hate me now...
> > *LOL*)
> 
> Hey Einstein- .au means "Australia"
> 
> =P
> 
> BTW- I think this guy crying about contacting a lawyer is lame. If you are
> pissed- just contact your credit card company and dispute the charge. Coming
> on to the Elektron list to tell people "not to buy" Elektron products is
> totally unnecessary, and very childish, IMO.
> 
> Elektron has proven, time and time again, that they are a reputable company
> with excellent technical support.
> 
> -d
> 
> 
> 
>  
> 
> Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/ 
> 
> 
>

On Tue May 28 2002, kenny_garlic <kenny_garlic@...> wrote:

> I feel qualified to judge the "excellent support" but it wouldn\ufffdt
> be in line with your opinion so I better shut up. 

From your perspective, their support sucks. From other peoples
perspective, it is excellent. That's all you can one can say.

Elektron are working on the problem.

/Janne

-- 
Janne G:son Berg, d3berg@...   http://www.dtek.chalmers.se/~d3berg
                                      .

no doubt, the E guys have a marvelous product there - and I initially
liked the speedy and courteous eMail support too. maybe they even are
indeed so busy solving this problem that they dont find time for
anything else. 

my "problem" is rather that i have been promised the return of my
machine 3 times already. each time, i had to make arrangements so
that someone would be at home to receive the parcel (which is very
fussy for me). each time, i did not receive my md on the promised
date and they never contacted me to tell me why i didnt receive
anything. no, every time, i had to email them (2 times on average to
get one reply) and they´d say "sorry but we´ll get it to you
soon". 

it would NOT have been a problem for me at all, had they told me "it
will take 4-6 weeks" but i dont like being pushed from week to week.

kenny

> That's the point. I don't think that Elektron "couldn't care less".
> They are surely working on the problem (which affects many users)
and 
> obviously want to solve it.
> If the problem is a defective component, then they could be waiting
to 
> receive a new batch of fully functional ones... then they will test
the 
> new MD to check if the problem is still there.
> Your MD will come back, fully functional, as mine is; but it
obviously 
> takes some time.
> 
> Anyway, I can understand your disappointment; but, if you want the
BEST 
> drum machine, you only can wait. I don't think that Elektron will
steal 
> your money :-)
> If you prefer, try asking them a refund, then you could buy a new
MD 
> when they will be available.
> I don't think you'll need a lawyer at all.

> From your perspective, their support sucks. From other peoples
> perspective, it is excellent. 

it was cool until they started making empty promises. it is a lot of
effort for me to ensure that someone is at home receiving a parcel
for me. i´d never say their support as a whole "sucks". 

> Elektron are working on the problem.
> /Janne

its good that you know about it. its bad that you tell me they´re
"working on it" when in fact i should have received my MD back a long
time ago by now, according to them. why have *I* not been told that
they are still "working on the problem" ? 

kenny

>Think about this:
>the current batch of MD is affected by a heat problem: probably they
>have been supplied with a defective component, because i don't think
>that they have changed the internal design since the first MD were built.
>So Elektron hasn't got any full working MD right now...
>Let them receive new working parts and build new MD!
>Elektron guys are great, I never had a problem with their support; but
>keep in mind that it's really a small company... they even run out of MD
>some time ago! Let them solve the problem.
>And believe me... my MD (an older one) has NEVER crashed. The OS is
>stable and fully working.
>Wait a few days more, you won't regret it.
>

Do you know what are serial numbers of the "new" batch?


_________________________________________________________________
Chat with friends online, try MSN Messenger: http://messenger.msn.com

on 5/28/02 5:13 PM, kenny_garlic at kenny_garlic@... wrote:

> no harm done either, i just replied before i received your apology post -
> peace :]

No! We must fight! It is the way of the intarweb!

:)

-d

> See my apology post that proceeded your reply. I misread your
> original post-and apologized. No harm was intended.

no harm done either, i just replied before i received your apology post - peace :]

kenny

kenny_garlic wrote:

>This is my sad MD story - read it carefully before making an
>investment decision: 
>
Hi guys, let's not attack Kenny please, but let's also not overreact 
(contacting a lawyer will not help Kenny imo).

I've also had delays in getting my MD back from Elektron, and I've had 
delays with most other companies in this business.
The problem is that it's a very small niche business with small 
companies and lots of environment variables. Developers mostly 
underestimate the time needed to get something done, hardware parts can 
appear to be malfunctioning upon arrival at Elektron, or they can just 
not show up at all. These things happen all the time, also at Elektron.

Give the guys some time to fix your device. I'm sure you'll be happier 
than ever before once you get it back!

Imho, the only mistake Elektron might have made in your case, is giving 
you wrong dates about when you'd get your unit back. In this business 
it's extremely difficult to plan correctly.

I wouldn't worry too much: Elektron have a very good standing, 
especially when it comes to support. I had my unit sent in for 
exchanging the knobs (yeah, I have one of the first batch), and they 
even improved the audio part of it when it was there! I'm a happy 
Elektron user, and my MD doesn't crash at all.

Cheers,
Joeri

-- 
Joeri Vankeirsbilck
joeri@...

Belway Productions      -     http://www.belway.com
List-admin   Logic-users/SoundD*ver-users/Logic-TDM

On Tue May 28 2002, kenny_garlic <kenny_garlic@...> wrote:

<snip>

I see exactly why you are mad at them. No problem. They should keep
their promises.

/Janne

-- 
Janne G:son Berg, d3berg@...   http://www.dtek.chalmers.se/~d3berg
                                      .

--- In elektron-users@y..., "kenny_garlic" <kenny_garlic@y...> wrote:

> Now they have my money, they have my MD and they can´t even be
> bothered to reply with more empty promises anymore. In a few days, I
> will go through this issue with my lawyer. 

  Have they not "bothered to reply", or have they not "bothered to 
reply with what you want to hear?"

  I've had two support cases, and both times the Elektron support 
people were very communicative.  They weren't able to solve one of my 
problems (a loud buzz on the MD's outs which I found out much later 
had something to do with my house's wiring), but they definitely made 
every attempt.

--- In elektron-users@y..., "splank" <splank@z...> wrote:

> and the answer is: "EMU is like that, we don´t know when it will 
> come".

  The only worse tech support I've had from a music company than 
EMU's is MOTU's.  Both of those companys have rude, irresponsive, 
clueless pricks as tech support agents.  And if anyone here is 
offended because you do tech support for either of those companies, 
please feel free to contact me because I have issues that I need to 
resolve! :)

I have an older MTP II, and when I wrote for support recently, they 
responded, "you should buy newer equipment if you expect support!"



--- In elektron-users@y..., "Dr. W." <rajajuju@m...> wrote:
> Yeh MOTU is wack... they basically dropped all support of their MTP-
AV
> models with the parallel port interface.  We had all kinds of weird 
trouble
> with that box at work and the tech support guys were like "Yeh we 
dont make
> drivers for it anymore"... wtf??  No upgrade program so we just had 
to buy a
> new USB version.  They were no help at all.
> 
> 
> -----Original Message-----
> From: mrhardacid <mrhardacid@y...>
> To: elektron-users@y... <elektron-users@y...>
> Date: Wednesday, May 29, 2002 6:55 AM
> Subject: Re: [elektron] potential MD buyers beware (read in)
> 
> 
> --- In elektron-users@y..., "splank" <splank@z...> wrote:
> 
> > and the answer is: "EMU is like that, we don´t know when it will
> > come".
> 
>   The only worse tech support I've had from a music company than
> EMU's is MOTU's.  Both of those companys have rude, irresponsive,
> clueless pricks as tech support agents.  And if anyone here is
> offended because you do tech support for either of those companies,
> please feel free to contact me because I have issues that I need to
> resolve! :)
> 
> 
> 
> 
> 
> Your use of Yahoo! Groups is subject to 
http://docs.yahoo.com/info/terms/

hey, that sounds like Steinberg ! :/

i´m the proud owner of pro24 for my <cough> amiga 500 and fairly
recently, my pro24-floppy died. of course, i couldn´t find the
backup and i was working on an urgent project. 

instead of a replacement copy, steinberg gave me the good advice to
"finally join the here-and-now and buy a pc" to be able to purchase
an upgrade. 

lucky me that i found the backup floppy a day later. 

kenny

--- In elektron-users@y..., "mrhardacid" <mrhardacid@y...> wrote:
> 
>   I have an older MTP II, and when I wrote for support recently,
they 
> responded, "you should buy newer equipment if you expect support!"

Yeh MOTU is wack... they basically dropped all support of their MTP-AV
models with the parallel port interface.  We had all kinds of weird trouble
with that box at work and the tech support guys were like "Yeh we dont make
drivers for it anymore"... wtf??  No upgrade program so we just had to buy a
new USB version.  They were no help at all.

-----Original Message-----
From: mrhardacid <mrhardacid@...>
To: elektron-users@yahoogroups.com <elektron-users@yahoogroups.com>
Date: Wednesday, May 29, 2002 6:55 AM
Subject: Re: [elektron] potential MD buyers beware (read in)


--- In elektron-users@y..., "splank" <splank@z...> wrote:

> and the answer is: "EMU is like that, we don\ufffdt know when it will
> come".

  The only worse tech support I've had from a music company than
EMU's is MOTU's.  Both of those companys have rude, irresponsive,
clueless pricks as tech support agents.  And if anyone here is
offended because you do tech support for either of those companies,
please feel free to contact me because I have issues that I need to
resolve! :)





Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

Well, sorry to bring another brick onto this wall, but the thing is 
my MD has got to this state where i can´t even use it ...

I don´t think it´s a warming up problem because it doesn´t even turn 
on on the first attempt, then, when it takes off (2nd attempt) it 
crashes when i press play,,,

Afterwards, if i don´t press play and simply press the sound pad 
buttons, it crashes as i play the 16th button ...

...::: weird :::...

Anyways, the midi upgrade was ok , and got the successful message, 
so i don´t know what has happened with my unit ,,, and i´d be glad 
to get it fixed ... 

I was getting ready to send it back to Sweden as i read this post, 
and after all these replies i don´t feel frightened, and i will send 
it, the problem is that i never EVER in my mind thought that a 1350 
Euro drum machine could be this unstable! 

My MD has reached a state of full breakness!

But now, what do you think of this, if i soft reset it, using the 
RESET mode, the MD gets alive again, the thing is that i loose 
everything i have done and worked on till this moment ...
I just did another reset at this moment and it is working fine.

...::: Wicked :::... 

I never had a reason to complain against this company´s support, and 
they are very nice and all, but they messed up this time.

I am waiting for them to tell me that they already have what it 
takes to fix my MD, and in that moment, i will send my MD to Sweden, 
till then, i´d rather prefer to keep reseting if you know what i 
mean... With all the problems it might have, and dispite the fact 
that it does not have a total filter cutoff, nor a solo button, i 
must agree with 99% of the users, best piece of drummachine ever to 
be built! central piece in my music, and very well thought indeed...

Go on MD users, lets just hope they can fix all our messed up MD´s 
okay ? 

HEY , SUPPORTERS OUT THERE , LET ME KNOW WHEN YOU CAN FIX MY MD 
OK ?!?!?!? 

THANKS

Nuno Mesquita , Portugal

> Anyways, the midi upgrade was ok , and got the successful message,
> so i don´t know what has happened with my unit ,,, and i´d be glad
> to get it fixed ...

If the problems started after the OS upgrade, then try updating again!

>  the problem is that i never EVER in my mind thought that a 1350
> Euro drum machine could be this unstable!

Think about the much more expensive MPC4000 and it's bugged OS...

> With all the problems it might have, and dispite the fact
> that it does not have a total filter cutoff, nor a solo button

Solo -> IMHO useless - I prefer to use the muting in song mode (and 
there is some real bug in there - that's something that needs to be 
fixed in the OS!)

cutoff -> I've tried it after your suggestion, and you're right. You 
can't totally close the filter.
But i never noticed this lack while composing, so I guess if this is a 
"must have" feature.

And which are all the problems that affect the MD?
I have noticed a bug in muting, and a strange guy appearing randomly ;-) 
nothing else, never crashed.

> HEY , SUPPORTERS OUT THERE , LET ME KNOW WHEN YOU CAN FIX MY MD
> OK ?!?!?!?
>
> THANKS

Have you contacted Elektron before posting here?

Not every piece of gear manufactured works flawlessy; this is valid for 
EVERY manufacturer and EVERY kind of gear.

So, please guys, stop sending here your complaints and send your units 
back to elektron; they are nice guys and will fix your MDs as soon as 
possible.
There are many satisfied users of the MD, some have been a bit unlucky; 
but the MD is still a ROCK SOLID machine (mine at least :-).

Guys, I LOVE this machine!

I have just made a short groove only with my MD... call it a "tét a 
tét"... will post it tomorrow to show you that I'm not joking and some 
MD just work fine :-)

Here is the track I have promised; don' t expect too much, it's just an 
house drum track, 2 patterns + internal sequencer. But I happen to like 
it :-) I think that it's a nice kit.

http://homepage.mac.com/fciapi/FileSharing1.html

I hope that all of you will have your little boxes fully functional ASAP!

Bye

>> the problem is that i never EVER in my mind thought that a 1350
>> Euro drum machine could be this unstable!
> 
> Think about the much more expensive MPC4000 and it's bugged OS...

Well, that doesnt make buggy MD any better..
BUT anyway my MD is working very well.. strange.

timo

On Fri Jun 07 2002, Timo <tneronen@...> wrote:

> BUT anyway my MD is working very well.. strange.

Oh my! You must have gotten a defective unit! Return it immediately to
Elektron so they can "fix" it! ;)

/Janne

-- 
Janne G:son Berg, d3berg@...   http://www.dtek.chalmers.se/~d3berg
                                      .

> Oh my! You must have gotten a defective unit!

not really.

timo

Unreliable BUGGY MD had a new surprise in it's bag of tricks when the power
cable got pulled out by accident when moving it and upon replugging it in
the first 12 kits had disappeared!   the other 52 were there and all the
patterns, but the kits? gone forever, taking out everything i have done in
last 4 weeks. Because i am so used to it's unreliability and crashiness i
had a sysex back up of everything but the song i had been working on, which
is simply gone now while i was in the midst of tracking it all into cubase,
Upon redumping the sysex into the md the next  day after  a seriously pissed
off day of disbelief,  I now find that the sysex  dump is crap, random
instruments in kits are mangled and not what i made, has anyone else had
this problem?  I am considering selling this thing, whats the point of great
sound and interface when it goes tits up at crucial moments time after time,
and dont bother replying 'no problems here' i am aware most have fine luck,
i don't and i just wonder if anyone else experiences bad sysex and stupid
crashes where 12 kits disappear but the patterns and remaining kits stay the
same

If your running OS 1.11 you can verify the sysex and the MD will check it
against whats in its memory withought actually loading the sysex into memory

You can do this by sending your sysex to your computer then do the the Sysex
receive section in the MD and set the mode to "VERF" and manually send the
sysex back to the MD

-Cryogenick
http://www.Cryogenick.net

-----Original Message-----
From: mizatch [mailto:mizatch@...]
Sent: Saturday, June 08, 2002 9:20 AM
To: elektron-users@yahoogroups.com
Subject: Re: [elektron] track

Unreliable BUGGY MD had a new surprise in it's bag of tricks when the power
cable got pulled out by accident when moving it and upon replugging it in
the first 12 kits had disappeared!   the other 52 were there and all the
patterns, but the kits? gone forever, taking out everything i have done in
last 4 weeks. Because i am so used to it's unreliability and crashiness i
had a sysex back up of everything but the song i had been working on, which
is simply gone now while i was in the midst of tracking it all into cubase,
Upon redumping the sysex into the md the next  day after  a seriously pissed
off day of disbelief,  I now find that the sysex  dump is crap, random
instruments in kits are mangled and not what i made, has anyone else had
this problem?  I am considering selling this thing, whats the point of great
sound and interface when it goes tits up at crucial moments time after time,
and dont bother replying 'no problems here' i am aware most have fine luck,
i don't and i just wonder if anyone else experiences bad sysex and stupid
crashes where 12 kits disappear but the patterns and remaining kits stay the
same




Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

PS: you really should contact Elektron and arrange to have them take a look
at it, I have one of the first batch of MD's, and It never crashes and all
my sysex backups are good.

-Cryogenick
http://www.Cryogenick.net

-----Original Message-----
From: mizatch [mailto:mizatch@...]
Sent: Saturday, June 08, 2002 9:20 AM
To: elektron-users@yahoogroups.com
Subject: Re: [elektron] track

Unreliable BUGGY MD had a new surprise in it's bag of tricks when the power
cable got pulled out by accident when moving it and upon replugging it in
the first 12 kits had disappeared!   the other 52 were there and all the
patterns, but the kits? gone forever, taking out everything i have done in
last 4 weeks. Because i am so used to it's unreliability and crashiness i
had a sysex back up of everything but the song i had been working on, which
is simply gone now while i was in the midst of tracking it all into cubase,
Upon redumping the sysex into the md the next  day after  a seriously pissed
off day of disbelief,  I now find that the sysex  dump is crap, random
instruments in kits are mangled and not what i made, has anyone else had
this problem?  I am considering selling this thing, whats the point of great
sound and interface when it goes tits up at crucial moments time after time,
and dont bother replying 'no problems here' i am aware most have fine luck,
i don't and i just wonder if anyone else experiences bad sysex and stupid
crashes where 12 kits disappear but the patterns and remaining kits stay the
same




Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

> If your running OS 1.11 you can verify the sysex and the MD will check it
> against whats in its memory withought actually loading the sysex into memory

thanks for the input, wish i would have thought of this
beforehand........... I am going to send it back to them next week....i've
had problems since day one, but they have been so sporadic and random, i
never payed them much attention but the last two have happened at the two
worst possible times, and i had to give up on the best thing i have ever
written this week from this last crash, i just dont understand how sysex
info could be corrupted from a buggy machine rather than an os problem, but
if it works for others it's obviously my machine, because it's done it since
day one, same sort of problems as 1.09 had with efm kits at first, for those
who encountered that..........sadness

I had problems with faulty sysex data, but never fully corrupt, and it
wasn't the MD's fault, I had to change the buffer settings in midiOX and it
was fine

-Cryogenick
http://www.Cryogenick.net

-----Original Message-----
From: mizatch [mailto:mizatch@...]
Sent: Saturday, June 08, 2002 9:39 AM
To: elektron-users@yahoogroups.com
Subject: Re: [elektron] track

> If your running OS 1.11 you can verify the sysex and the MD will check it
> against whats in its memory withought actually loading the sysex into
memory

thanks for the input, wish i would have thought of this
beforehand........... I am going to send it back to them next week....i've
had problems since day one, but they have been so sporadic and random, i
never payed them much attention but the last two have happened at the two
worst possible times, and i had to give up on the best thing i have ever
written this week from this last crash, i just dont understand how sysex
info could be corrupted from a buggy machine rather than an os problem, but
if it works for others it's obviously my machine, because it's done it since
day one, same sort of problems as 1.09 had with efm kits at first, for those
who encountered that..........sadness




Your use of Yahoo! Groups is subject to http://docs.yahoo.com/info/terms/

On Sat Jun 08 2002, Timo <tneronen@...> wrote:
> 
> > Oh my! You must have gotten a defective unit!
> 
> not really.

Sorry, I keep forgetting, irony doesn't transfer that well to
emails. There has been quite a few complaints the latest month or so,
I was just making a bad joke out of it.

I apologize.

/Janne

-- 
Janne G:son Berg, d3berg@...   http://www.dtek.chalmers.se/~d3berg
                                      .

Will someone please try this and confirm i am not the only one experiencing
it? MAKE SURE YOU BACK UP ALL YOUR DATA BY SYSEX FIRST, YOU MAY LOSE SOME OR
ALL YOUR PAT/KITS. 

1) go to global page and into midi section
2) after the midi machine key page (sorry i cant be more exact with my
wording but my MD is CRASHED AGAIN) go to the section that allows bank
patterns to be triggered by midi.....bank A is all assigned midi keys. turn
all these off.
3) this in turn will cause a bug, turning off your midi machine #7, set this
to whatever you have it as
4)  play with md as usual for a few hours or day or whatever, see if it
freezes up at any point, if not, thats good
5) when done with the session, turn it off, turn it back on next session,
does it freeze now?

this has happened to me since the beginning of owning this nightmare
machine. I have lost all my kits two times.  I assumed it was something
hardware based to do with the other hardware problems with the machine, but
after finally feeling like using my buggy MD again this week after getting
it back last month, i find myself in the same bloody position.  I am coming
to hate this machine.  If it would only F***ing work, it would be great, but
it doesn't so it isn't. I am sure it has to do with some bug in the global
pages, I have brought this up with elektron many times already, but thought
others out there could help confirm as they havent done much yet......

--- In elektron-users@y..., mizatch <mizatch@b...> wrote:
> Will someone please try this and confirm i am not the only one 
experiencing
> it? MAKE SURE YOU BACK UP ALL YOUR DATA BY SYSEX 
FIRST, YOU MAY LOSE SOME OR
> ALL YOUR PAT/KITS. 
> 
> 1) go to global page and into midi section
> 2) after the midi machine key page (sorry i cant be more exact 
with my
> wording but my MD is CRASHED AGAIN) go to the section that 
allows bank
> patterns to be triggered by midi.....bank A is all assigned midi 
keys. turn
> all these off.
> 3) this in turn will cause a bug, turning off your midi machine 
#7, set this
> to whatever you have it as
> 4)  play with md as usual for a few hours or day or whatever, 
see if it
> freezes up at any point, if not, thats good
> 5) when done with the session, turn it off, turn it back on next 
session,
> does it freeze now?
> 
> this has happened to me since the beginning of owning this 
nightmare
> machine. I have lost all my kits two times.  I assumed it was 
something
> hardware based to do with the other hardware problems with 
the machine, but
> after finally feeling like using my buggy MD again this week 
after getting
> it back last month, i find myself in the same bloody position.  I 
am coming
> to hate this machine.  If it would only F***ing work, it would be 
great, but
> it doesn't so it isn't. I am sure it has to do with some bug in the 
global
> pages, I have brought this up with elektron many times already, 
but thought
> others out there could help confirm as they havent done much 
yet......


Yes, i confirm this, but there is a fix, don't go into global mode 
and change anything!!

Keep everything as default and you will never have a problem. I 
know ,i know, you're going to complain, but if you leave global 
mode alone and you've got a completly working machine then 
there's nothing to complain about, it will be fixed sooner or later, 
but until then just leave everything as default and you'll be fine. 
Sounds and patterns are what matters, not how you trigger them.

--- In elektron-users@y..., "buzzard2uk" <nosebleed@a...> wrote:

> Keep everything as default and you will never have a problem. I 
> know ,i know, you're going to complain, but if you leave global 
> mode alone and you've got a completly working machine then 
> there's nothing to complain about, it will be fixed sooner or 
> later, but until then just leave everything as default and you'll 
> be fine. Sounds and patterns are what matters, not how you trigger 
> them.

  LOL!! 

  Yeah, unless you want to use your MD in a different way.

  Don't be creative and you'll never have a problem with anything!

LOL? ...hippie raver wannabe. There are plenty, PLENTY
of ways to be creative without changing your global
parameters inside the MD. I'm not saying to leave the
parameters untouched, but in my case I do (mostly
because I do not use it to control other machines, as
most my machines have their own sequencers). I've
NEVER had a single problem with my MD and I'm able to
do everything I want with it. And that's a whole lot.


>   LOL!! 
> 
>   Yeah, unless you want to use your MD in a
> different way.
> 
>   Don't be creative and you'll never have a problem
> with anything!
> 
> 


__________________________________________________
Yahoo! - We Remember
9-11: A tribute to the more than 3,000 lives lost
http://dir.remember.yahoo.com/tribute

--- In elektron-users@y..., Flavio Alvarez <srminimo@y...> wrote:

> LOL? ...hippie raver wannabe. There are plenty, PLENTY
> of ways to be creative without changing your global
> parameters inside the MD. I'm not saying to leave the
> parameters untouched, but in my case I do (mostly
> because I do not use it to control other machines, as
> most my machines have their own sequencers). I've
> NEVER had a single problem with my MD and I'm able to
> do everything I want with it. And that's a whole lot.

  Sure, there are plenty of ways to use it without changing 
parameters... But why should anyone have to be constrained by a bug?

  And it's nice of you to call me a "hippie raver wannabe" as you 
talk about how happy you are bathing in the bliss of not exploring 
the options and flexibility of your equipment.  Nice one!

Aaaaahhhhh, I should read the messages here more often. My 
machinedrum has been sitting on a shelf waiting for me to send it for 
a check up. Ive had this same problem and it really pissed me off. I 
thought it was some crazy assed permenant bug as I couldnt do 
anything with the damn thing. Cant wait to go home and see if I can 
sort it out.

Love and Kisses to you all ;)

Matt


--- In elektron-users@y..., mizatch <mizatch@b...> wrote:
> Will someone please try this and confirm i am not the only one 
experiencing
> it? MAKE SURE YOU BACK UP ALL YOUR DATA BY SYSEX FIRST, YOU MAY 
LOSE SOME OR
> ALL YOUR PAT/KITS. 
> 
> 1) go to global page and into midi section
> 2) after the midi machine key page (sorry i cant be more exact with 
my
> wording but my MD is CRASHED AGAIN) go to the section that allows 
bank
> patterns to be triggered by midi.....bank A is all assigned midi 
keys. turn
> all these off.
> 3) this in turn will cause a bug, turning off your midi machine #7, 
set this
> to whatever you have it as
> 4)  play with md as usual for a few hours or day or whatever, see 
if it
> freezes up at any point, if not, thats good
> 5) when done with the session, turn it off, turn it back on next 
session,
> does it freeze now?
> 
> this has happened to me since the beginning of owning this nightmare
> machine. I have lost all my kits two times.  I assumed it was 
something
> hardware based to do with the other hardware problems with the 
machine, but
> after finally feeling like using my buggy MD again this week after 
getting
> it back last month, i find myself in the same bloody position.  I 
am coming
> to hate this machine.  If it would only F***ing work, it would be 
great, but
> it doesn't so it isn't. I am sure it has to do with some bug in the 
global
> pages, I have brought this up with elektron many times already, but 
thought
> others out there could help confirm as they havent done much 
yet......