On 8/3/02 1:22 PM, "Bob Frost" <bobfrost@...> wrote:
> Andrew,
>
> As far as I can see, the 2200/2100 is a 'prosumer' printer - aimed at
> serious amateur photographers. I can see that some professionals might see
> that they can save a buck or two by buying one instead of a professional
> Epson, but that should NOT change the design team's aims.
>
> As a serious amateur photographer in Europe I will buy a 2100, and I hope I
> get the Gray Balancer. I already have ProfilerPro and a ColorMouse for
> making 'serious' profiles, but the Gray Balancer from what I have read is
> far simpler than profile-making (I have made several hundred 'serious'
> profiles that do not meet my ideal so far). I've just spent days (literally)
> using PS curves (that you advocate) and transfer curves to try and produce a
> decent black&white print with normal color inks on a 1270. And using PS
> curves to try and produce a modified ProfilerPro profile (with DoctorPro)
> that produced a neutral grayscale. No luck so far, despite the waste of vast
> amounts of paper and ink.
>
> I can therefore understand the ire of US potential buyers of the 2200 who
> see that you and others have stopped them having another alternative -
> however weak that alternative may be. Custom profiles may be the answer to
> using papers and inks that are non-Epson; you have nothing to compare them
> with, so anything is better than nothing. But if you compare profiles of
> Epson papers and inks with the Epson profiles, I find it is difficult to
> beat them. You may beat them on one characteristic, such as gamut, but to
> beat them on all, such as linearity and shadow detail, blues and purples
> etc., is difficult. Perhaps not to you.
>
> I just don't think that professionals such as you should be advising Epson
> on what they give to us amateurs. By all means use your panel to advise them
> on 5000 - 10000 professional printers, but the 2200/2100 printers are not
> professional printers - they are for the likes of me who can just about
> afford £500 for a printer, after perhaps wasting £1000 on ProfilerRGB,
> ProfilerPro, and a ColorMouse!! I don't want to print on bog-paper, or paper
> serviettes; I'm quite happy printing on the papers that the paper
> manufacturers and ink manufacturers have carefully matched and sold to
> Epson.
>
> Bob Frost.
>
> ----- Original Message -----
> From: "thedigitaldog" <andrew@...>
> To: <DigitalBlackandWhiteThePrint@yahoogroups.com>
> Sent: Saturday, August 03, 2002 5:57 PM
> Subject: [Digital BW] Re: News on Epson 2200 Gray Balancer SW
>
>
>>> NONE of us were paid to be in California to advise.
>>>
>>>
>> I NEVER even implied you were...
>>
>> The point wasn't directly pointed at YOU! Some seem to think any decisions
>> made on the part of the Epson advisers was motivated by finical gain. I
> point
>> out that none of use were paid simply for all to know that the collective
> group
>> (who would have probably cost $30K for one day of work) did so because be
>> believe in Epson products and want to allow Epson to make rational
>> decisions based on our collective expertise.
>>
>> Epson asked the dozen of so people to meet because of our expertise. We
>> are not prefect by any stretch. Collectively, we are damn close to
> representing
>> the best minds in the imaging world (or at least representative in the
> U.S.).
>> There experts in the field of imaging, digital printing, photography etc.
> We
>> were asked to evaluate the printer for PROFESSIONAL users since we are all
>> professional users. The fact that we felt unanimously that the product was
> far
>> too complex for non pros let alone pros, the product manager decided that
> GB
>> wasn't a good fix for most 2200 users.
>>
>>
>>> Most if not all of us have publically discussed our dislike for aspects
> of the
>>> Epson print driver and the fact that a $10K printer uses the SAME driver
> as a
>>> $99 printer.
>>
>>> and that relates to the 2200 (a prosumer product) how?
>>
>> I just told you. We were there by request to look at the printer for
> prosumers
>> and pros. Pro's use the 2200 too! One well know photographer in the group
>> uses this printer and I suspect he charges more in one day then most
> people
>> on this list make in 6 months! You also assume that the 2200 differs in
> how it
>> operates from the 9600 or 7600 but it's simply a smaller version and our
>> comments were also viewed by the product manager of the pro line. There
>> isn't much difference in the 2200 from the 9600 other than size and price.
>>
>>> You are doing exactly what I said was likely, representing specific
>>> vested interests...
>>
>> Yes indeed, at least a specific mindset! Can you imagine how well a
> product
>> would be if it was designed by committee? The advice given was from a very
>> specific slant. You assume that the 2200 was designed for the same group
> of
>> people that might go into Office Depot for a color printer. It wasn't. We
> were all
>> made fully aware of the aim of this productlong before we tested it.
> That's why
>> this group was assembled. We were hand picked based on our specific slant
>> and based on the aim of this printer.
>>
>>
>>> and if you go back through my posts you'll see that
>>> I said that was to be expected , but was not therefore axiomatically
>>> negative. The vested interest NEED to be represented.. BUT, as much as
>>> is possible, they ALL need to be represented..
>>
>> Product design by committee for pro users, and morons? I wish that could
> be
>> done. Somewhere the product has to have a focus. In the case of the 2200,
>> the focus was made.
>>
>>> You have made clear your
>>> independence and objectivity... That does NOT mean you have NO vested
>>> interests at all..
>>
>> A post was made to the contrary. I think it should be made CLEAR that our
>> collective advice was made for the sole purpose of producing a better
>> product.
>>
>>
>>> The comment one or two individuals (and I was NOT
>>> among them) made about your company and profiles, is NOT the vested
>>> interest of which I speak..
>>
>> I understand that and my follow up were not aimed at you personally.
>>
>>> Here's my quote as you YOURSELF posted it
>>> "Does anyone know if there was a single expert on EPSON's panel who had
>>> publicly criticized earlier EPSON marketing choices? "
>>
>>> You really need to read some studies of group dynamics... You may be an
>>> expert on profiles, etc.. but from your post you are WAAAY out of your
>>> depth on discussing group dynamics and how blue ribbon panels, "as an
>>> organic entity," operate.
>>
>> I never said I was such an expert in this area. I can only tell you that a
> group of
>> people who's advice many companies have asked for in the past were
>> assembled and we all unanimously agreed about where GB should be in the
>> food chain. Some didn't like that decision Epson made (many who never saw
>> the GB in the first place). Based on those people's expertise (or lack) in
> the
>> field AND the fact they never saw the software or knew the aim of the
> product,
>> I have to dismiss much of their posts based on their misunderstandings.
>>
>>> And eliminating an already developed piece of software from a shipping
>>> product accomplishes that HOW?
>>
>> Foremost, it insures a good user experience. Do you really think every
> piece
>> of software ever developed sees the light of day once real users hammer on
>> it?
>>
>>> But see, it doesn't matter does it? IS KEEPING IT OUT OF THE CURRENT
>>> SHIPPING PRODUCT SOMEHOW GOING TO GET THAT MONEY BACK?
>>
>> In the long run yes. The software has to be keep up to date. It needs to
> be
>> changed as the drivers are updated as well as all the flavors of OS change
>> (OSX 10.2 will change a lot of issues with printing). It keeps cost down
> since
>> tech support is very expensive, especially for a product that doesn't give
> any
>> bang for the buck as GB does. What happens as the reference target fades
> or
>> the user loses it? Epson has to stock that target and keep dealing with
>> customers that need a new one. They have to update the PDF as they refine
>> the product (and boy, GB needs refinement in a very big way). Better to
> cut
>> your loses and move one.
>>
>>> I assume you aren't going to tell me that the EPSON decision-makers are
>>> so wholly irrational that you felt that by having EPSON USA NOT ship the
>>> Grey balancer that EPSON would in the next go round not "waste their
>>> time" on software other than the driver?
>>
>> That was our advice to them. We had 4 high level people from Epson Japan
>> at the two day meetings. One was in change of ink, the other in charge of
> the
>> driver. One was in charge of GB. Epson flew them from Japan to meet with
> us.
>> We were able to talk with them and tell them our wishes for newer inks,
> newer
>> capabilities of the driver. We were very firm in letting these key people
> from
>> Japan know that the focus made on GB was a bad one. Did that help? Time
>> will tell.
>>
>>> OR did you argue that the money saved in tech support calls for a piece
>>> of "software from hell" could be used to build better drivers for 10K
>>> printers sold on the USA market.. ?
>>
>> We did that and told them ALL the printers need better drivers.
>>
>> So you have access to a large format Epson printer? Have you ever wanted
> to
>> make two 8x10 prints, one next to the other on a 44 inch printer? You
> can't do
>> it unless you gang them both up in the same canvas in Photoshop. That's
>> insane. You should be able to have software to do this AUTOMATICALLY so
>> you don't print out 34 inches of wasted paper just to get an 8x10 print.
> You
>> can do this on a Roland wide format printer but not an Epson. So we
>> discussed all kinds of needs for both desktop and larger format printers.
>>
>>> If you even suggested that,
>>> suggesting that the US pro-sumer market should indirectly support the
>>> development of drivers for the large format market...
>>
>> No, I said it was silly to see the same driver on a $99 printer drive a
> $10,000
>> printer. The two have vastly different requirements and users. Make the
> $99
>> driver easier to use and the $10K driver more robust.
>>
>>> Actually deciding NOT to ship the software given that a priori
>>> investment, makes the time put into the PDF and even into writing the
>>> software a COMPLETE loss..
>>
>> Yes, cut your losses and move on. HAD Japan shown us the product when it
>> was pre-alpha, we could have helped design a better product in the first
>> place. They didn't so our advice was to cut your losses and move on. I
> still
>> think that's a good idea (as apparently the others in our group feel).
> Several in
>> the group has produced or been instrumental in software development. If
> you
>> had any idea of what has ended up in Adobe Photoshop over the years from
>> direct involvement with some of our group, you'd be very impressed.
>>
>>> So, again, I ask, by eliminating the grey balancer that gets you more
>>> R&D how?
>>
>> It gets the resources that would be used to continue with GB off of GB
> onto
>> something far more useful.
>>
>>> HUH? You're becoming irrational... If you think the 2200 will be their
>>> last prosumer entry I might suggest you need a shot of thorazine to stop
>>> whatever delusions you are having..
>>
>> Did I say that? I said that by moving resources from GB, those resources
> can
>> be used for more important needs.
>>
>>> I NEVER suggested you pushed the elimination of the software because it
>>> would compete with custom profiles..
>>
>> You didn't, others did.
>>
>>> What I DID suggest was that it is
>>> impossible for individuals with vested interests to leave them at the
>>> conference room door -- the reality is those interests will define the
>>> range of your real world experiences..
>>
>> Perhaps you can convince Epson that your expertise in this area is such
> that
>> next time such a group is assembled (and it will be), you can be included.
> But
>> such decisions will not be made casually or by committee. I think it would
> be a
>> very bad idea to have such groups assembled based on a users ability to
>> plug a USB cable into a printer. I'm not saying you are such a person but
>> rather that there are only so many people that can be brought together to
>> advice a company and that these people have to have some level of
> expertise
>> and an idea of what a product is aimed to do and have an idea of the user
>> base.
>>
>>
>>> If you are frustrated because people choose to critique what the panel
>> said, you should have chosen not to participate..
>>
>> I'm frustrated by people that make stupid assumptions based on things they
>> know nothing about (like that we advised that GB be removed because some
>> of us make profiles). Again, that isn't aimed at you. Those that made such
>> assumptions know who they are. I'm frustrated by people that complain that
>> they didn't get a piece of software they know nothing about nor have ever
>> seen or tried. I'm frustrated by people who suggest that others shouldn't
>> purchase a 2200 because the software wasn't placed in the box in the U.S.
>> and discount a great printer that does a fine job without said software.
>>
>> The bottom line is GB isn't in the U.S. shipping product and it is
> elsewhere.
>> Let's see how well it does in other markets.
>>
>>
>>
>>
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