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In regards to message #3455

2008-07-18 by Grant Richter

I always deeply regret when a customer is unhappy with Wiard or myself for any reason. There seems to be a miscommunication or mixup of some kind, which I am working to figure out. This is the first time in 10 years that his has happened. I regret that the customer felt the need

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gear picture

2008-07-16 by Tommy DOG

Does anyone have a picture of 1200 & 300 modules mounted in a 300 frame. I am considering doing this and I would like to see what it looks like without taking apart my system. Thanks, TD

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Moderator screw-up

2008-07-16 by sacrificialyam

Sorry folks, I accidentally sent a message to the list that I intended to suppress. It won't happen again. Now back to our regularly scheduled programming, as it were. Mike

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Re: [wiardgroup] Re: 300 series developments

2008-07-15 by frank death

My brain was tied up in knots last night as i tried to wrap my head around this concept. Im not sure if the Envelooper is capable of this, but imagine if each *point* of a multi-point envelope could trigger an *event* in the synthesizer. For example (& ill use an ADSR to illustra

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Time out, everyone

2008-07-15 by sacrificialyam

As the moderator I'll step in and say this: I've allowed the recent messages critical of Grant/Wiard to pass through because I want to avoid censoring the list, and those messages were more or less on topic (or rather, they weren't significantly off topic in the sense that they w

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Re: [wiardgroup] Re: quality & customer service

2008-07-15 by damon

Wow, what a massive email. Did not see this before my other ire. I'll be happy to tell you in a fifth phone call, for the fifth time, the paypal issue number. I think a paypal receipt should suitably satisfy the Wisconsin laws you so generously contributed to this discussion. The

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Re: [wiardgroup] Re: quality & customer servic

2008-07-15 by damon

Untrue. My closest friends are instrument designers, I work constantly with Cynthia, Harvestman, Mike Brown (*prays for quick recovery for mike*). Don Buchla, too, who has been faster on repairs than Grant by many fold (for my personal experience). On Jul 13, 2008, at 7:20 PM, To

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Re: [wiardgroup] Re: quality & customer servic

2008-07-15 by damon

I ordered my woggle two years, 1 month ago, and still no delivery. I also got put off for 20 months (in 3 month blocks or so) to ship in a couple of modules for maintenance I was willing to pay (highly) for, and work which Grant recommended himself ("you've got what seems to be l

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Re: quality & customer servic

2008-07-15 by the finger

Hey Damon, How about you *phone* Grant and not air your dirty laundry on this list? From what everyone's saying it seems you are a corner case... hopefully this will be resolved for you quickly. Grant's been great for me, and as soon as i have the cash I'm ordering a dual Borg2 >

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Re: [wiardgroup] Servicing Second Hand Modules - Legal Issues

2008-07-15 by John Mahoney

Grant, I offer the following simply as brainstorming / food for thought. No reply needed. Perhaps you could scrawl something like "replaced mm/dd/yy" on the back of replacement panels (with one of those diamond-tipped etching pens). ... and/or ... Put serial numbers and/or dates

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Re: quality & customer servic

2008-07-15 by evetsterueb

Paul, Grant, Roman, As another old fart let me say I feel your pain. Fast delivery of factory generated stuff ordered online is what people are used to now. You really have to go out of your way to lower people's expectations with respect to turnaround time. Grant was very clear

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Re: [wiardgroup] Re: quality & customer servic

2008-07-15 by Tyler Harwood

I love you Paul! If you and Grant were sitting here with me I would give you both cakes. Of course, you would have to wait for me to make it. HA! If anyone here wants to buy my Wiard modules, you'll have to pry them from my cold dead fingers! Soooo worth the wait, which was quite

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Re: [wiardgroup] Re: 300 series developments

2008-07-15 by plord

Hello Grant and fellow Wiardos... Grant Richter wrote: > I have a working Envelooper module with software. It is quite > fascinating from an engineering perspective. I have been working for a > year or so to try and find if it can do anything musical. At the risk of displaying my

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Re: [wiardgroup] Re: quality & customer servi

2008-07-15 by kwote uno

very well put Paul. inspiring. On Mon, Jul 14, 2008 at 7:45 PM, Paul Schreiber syntht@yahoo.com > wrote: I'm going to do a 'strange' thing, and sort of jump in this discussion (sort of a 'What is *he* doing here?' thing). Mainly because a previous statement Grant made that I'm su

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Re: [wiardgroup] Re: quality & customer servic

2008-07-15 by Roman

I usually stay quiet on mailing lists, but what Paul said, has moved me a lot. I couldn't agree with you more. I have read in my emails many bad things, that I'm unproffessional, that someone will take any measures to wipe out my website etc. It's true that people sometimes wait

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Re: [wiardgroup] Re: quality & customer servic

2008-07-15 by Paul Schreiber

I'm going to do a 'strange' thing, and sort of jump in this discussion (sort of a 'What is *he* doing here?' thing). Mainly because a previous statement Grant made that I'm sure everyone didn't pay any attention to certainly struck a nerve. There are a LOT of people that decided

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Re: quality & customer servic

2008-07-15 by Grant Richter

Paul, Thank you so kindly for sharing your hard won experience. It is always an honor when you can join the discussion and share your rich experience, which I am certain came at great pain and expense to you. Grant Richter Wiard Synthesizer and MOTM module owner (two also) --- In

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Servicing Second Hand Modules - Legal Issues

2008-07-15 by Grant Richter

A number of people have contacted me over the years about servicing second hand modules (out of warranty of course). I have discovered that there are some disturbing legal issues involved in aspects of this. Some customers have requested that additional features be added or facep

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RE: [wiardgroup] Re: 300 series developments

2008-07-15 by frank death

It sure sounds interesting from what ive learned about it. I wonder if it would be more musically useful when its applied to drones or evolving notes, as i can see how it might get lost in the chatter if used in conjunction with a sequencer. How does the gestural function work, i

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Re: quality & customer servic

2008-07-14 by mrboningen

> The majority of Wiard users are musicians who love the line and > appreciate the detail and service. Anyone else simply doesn't matter > from any important stand point. Agreed! I've had nothing but good experiences with Wiard and Grant and the five 1200 series modules I have or

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Re: quality & customer servic

2008-07-14 by Tommy DOG

I'd like to add that I cannot believe that my simply saying thank you to Grant in a public forum brought on all this pissing and moaning. The majority of Wiard users are musicians who love the line and appreciate the detail and service. Anyone else simply doesn't matter from any

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Re: [wiardgroup] Re: quality & customer servic

2008-07-14 by Mark Griffiths

Grant and fellow Wiarders, I'd look at the contary, and would say take heart in the number of people who pitched in to say that the service is excellent. In a rare moment of intelligence several years back I went through all the yahoo groups etc for modular synth companies. I don

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Re: [wiardgroup] Re: quality & customer servic

2008-07-14 by John Mahoney

Grant wrote: >[snip] >I have invested everything in Wiard and it's customers, to be treated as an adversary is >entire hurtful and makes me question the wisdom of proceeding with Wiard at all. These >instruments are not machines. I invest them with as much heart and soul as possi

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Re: [wiardgroup] Re: 300 series developments

2008-07-14 by Norman Fay

The impression I had was that the envelooper was a quad envelope generator, with multi-stage slopes programmable via the waveform-programming software used for the waveform city wave rom chip, and that there were controls to offset the lengths of the stage(s) on the front panel?

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Re: [wiardgroup] Re: quality & customer servic

2008-07-14 by Norman Fay

Just to back up Grant on this, I ordered my dual envelator module at a time when Grant had discontinued the 300-series, I ordered and paid a deposit on it on the understanding that Grant might not have reintroduced the 300-series, and that I might not actually get a dual envelato

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Re: [wiardgroup] Re: 300 series developments

2008-07-14 by Dennis Verschoor

Great to hear the Envelooper is not death. I am really interested in one and maybe more :) Hopefully it will see the users soon. Cheers, Dennis On Mon, Jul 14, 2008 at 5:52 PM, Grant Richter grichter@asapnet.net > wrote: I have a working Envelooper module with software. It is qui

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Re: quality & customer service

2008-07-14 by Grant Richter

Hello Damon, I apologize if there has been a problem. I am unable to locate a contact developed under Wiard's normal method. I can make mistakes or rely lose paperwork and I deeply apologize if there has been an over site. Would you please be kind enough to communicate to me a fa

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Re: 300 series developments

2008-07-14 by drmabuce

You guys always do this! nothing happens on the forum ...until i leave town (and civilization)! so...OK! i get the message .... i can take a hint! ;'> (i guess i'm just disappointed that my travel agent has sold out my secret itinerary!) ...from a ranger station deep in the Olymp

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Re: 300 series developments

2008-07-14 by Grant Richter

I have a working Envelooper module with software. It is quite fascinating from an engineering perspective. I have been working for a year or so to try and find if it can do anything musical. It can in the sense of Subotnick's "player piano" technique (4 Butterflys). It excels at

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Re: quality & customer servic

2008-07-14 by Grant Richter

--- In wiardgroup@yahoogroups.com, John Mahoney wrote: > > At 12:46 PM 7/13/2008, Grant Richter wrote: > >I am selling about one 1200 series per month, it only takes a week > >to build six 1200 > >series modules so some deliveries go stretched to 3 or 4 months, but > >I communica

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Re: [wiardgroup] Re: quality & customer servic

2008-07-14 by kwote uno

all i know is i can't wait to order a noisering, 311 controller and wogglebug and i look forward to speaking with Grant about this when the funds are in hand. Keep Wiard alive! On Sun, Jul 13, 2008 at 7:20 PM, Tommy DOG mrsvomit@tommydog.com > wrote: When I ordered my Wogglebug i

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Re: [wiardgroup] 300 series developments

2008-07-14 by John Mahoney

At 10:08 PM 7/13/2008, frank death wrote: >... > So my conceptual understanding of it may be wrong, i dont know. > Its interesting that many software synthesizers have multi-point > envelopes, and these enable the user to program very weird, very > musical & evolving patches. So

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Re: [wiardgroup] 300 series developments

2008-07-14 by frank death

I can only conceptualize the Envelooper, as i havent seen a mock-up front panel for it. Im just really curious about its history, its applications, and also of course, its possible availability. I wonder if its vaguely related to other gestural synthesis technology that you see i

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Re: quality & customer servic

2008-07-14 by Tommy DOG

When I ordered my Wogglebug it arrived actually under the given estimate. My most recent order of replacement pots was reasonably fast and I find that I can almost always reach Grant. Like I said, the few people who are unhappy are either not accustomed to dealing with independen

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Re: [wiardgroup] Re: quality & customer servic

2008-07-13 by John Mahoney

At 12:46 PM 7/13/2008, Grant Richter wrote: >I am selling about one 1200 series per month, it only takes a week >to build six 1200 >series modules so some deliveries go stretched to 3 or 4 months, but >I communicated with >everyone and no one was upset. >[snip] At first glance th

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Re: [wiardgroup] 300 series developments

2008-07-13 by Dennis Verschoor

Yeah i am still kinda excited about the envelooper. But i am afraid that due the lack of interest it will never be released. Cheers, Dennis On Sat, Jul 5, 2008 at 11:51 AM, frank death maldoroar@yahoo.com > wrote: Hello All im not sure if this is the best way to raise this subjec

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Re: [wiardgroup] quality & customer servic

2008-07-13 by Mark Griffiths

I've held off in the expectation someone else will hop on this. I ordered my wogglebug something like 15 months ago and it arrived late summer last year. I'm in the Uk and I'm aware from other suppliers e-mails saying "we've shipped" that stuff spends a while here customs. So it

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Re: quality & customer servic

2008-07-13 by Grant Richter

I am selling about one 1200 series per month, it only takes a week to build six 1200 series modules so some deliveries go stretched to 3 or 4 months, but I communicated with everyone and no one was upset. If you order a highly customized piece of equipment, then delivery time is

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Re: quality & customer servic

2008-07-13 by Grant Richter

To my knowledge, only Norman Fay has waited longer than 12 months for a module. That was unfortunate, but due to the 1200 - 300 series change over. Norman ws also warned about the delivery delay and we stayed in contact the whole time. Wiard is a very tiny little company, it is p

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Re: [wiardgroup] Re: quality & customer service

2008-07-12 by plord

Tommy DOG wrote: > > Anyone not happy with their Wiard is welcome to sell me their modules. > > I received a number of E-mails asking if I was serious and what I was > looking for. Thanks. Geez, I go away for a week and suddenly there are people selling? I think y'all are nuts, b

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WTB: Waveform City

2008-07-11 by Tommy DOG

If anyone is thinning out their system and wants to sell me their WFC please contact me offlist. Thanks, TD

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For sale: Woggle Bug and Borg filter

2008-07-11 by sacrificialyam

Well, I never planned to sell any of my Wiard modules but my setup has changed a bit over time and so have my needs. So I'm reluctantly selling my like-new Woggle Bug and Borg modules. Please email me off-list if interested. Regards, Mike

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RE: [wiardgroup] Wiard format Klee sequencer posted

2008-07-11 by T3h caTmaN

sharp!! very sharp. hope it preforms as well as it looks!! To: wiardgroup@yahoogroups.com From: modular@gmail.com Date: Wed, 9 Jul 2008 13:36:51 +0000 Subject: [wiardgroup] Wiard format Klee sequencer posted Hi Just posted a pic from my Wiard looking Klee sequencer. Cheers, Denni

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RE: [wiardgroup] quality & customer service

2008-07-11 by T3h caTmaN

hhmmm...??? not good, this sounds like MOTM. i'm still waiting for my kits, i probably should have known better!! d. To: wiardgroup@yahoogroups.com From: damon@mac.com Date: Sat, 5 Jul 2008 15:37:57 -0700 Subject: Re: [wiardgroup] quality & customer service Lucky you. I'm still o

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Re: Wiard format Klee sequencer posted

2008-07-11 by mrorangebear

wow! that's so beautiful. i'm jealous of all you DIY guys! --- In wiardgroup@yahoogroups.com, "m0n075" wrote: > > Hi > > Just posted a pic from my Wiard looking Klee sequencer. > > Cheers, > > Dennis >

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Re: [wiardgroup] quality & customer service

2008-07-05 by damon

Lucky you. I'm still over 20 months wait on a Woggle. On Jul 3, 2008, at 8:32 AM, Tommy DOG wrote: > I want to thank Grant for his attention to detail and his concern with > supporting his users. Not only is Grant always filled with interesting > thoughts and ideas but he has a w

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